Process Improvement Lead Analyst (C13) hybrid located in Heredia

The Fin Solutions Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Contributes to the design, roll-out and governance of financial solutions, including:
• Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
• Assists in setting business and information architecture standards for Finance
• Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
• Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
• Strategic professional who advises on directional strategy by analyzing subject matter and its application in own job and the business.
• Acts as a technical expert who acts as an advisor on significant business/product decisions
• Implements policies and procedures.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10+ years of relevant experience, within the financial services industry preferred
• Recognized technical authority for an area within the business.
• Requires communication and diplomacy skills in order to guide and influence others.
• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
• Self-motivated with the ability to make decisions in the absence of detailed instructions.
• Advanced Microsoft Office skills
• In depth knowledge of banking products / systems preferred.
• CPA preferred

Education:

• Bachelors degree, potentially Masters degree

The process reengineering and intelligent automation team is responsible to support Finance Controllers to assess, simplify and optimize their processes with a client centric approach. As a senior analyst your role is key to partner with stakeholders, identify opportunities and necessities, identify bottlenecks, propose new designs and assess the effective usage of technology as part of the solutioning.

The description of the position includes:

• Execution partner for process optimization and business reengineering analysis by applying a LEAN mindset to the process under assessment. Leverage other methodologies like design thinking to provide a client centric approach.
• Create and maintain documentation of updated processes, procedures, and work instructions to drive process standardization and improve efficiency.
• Identify and manage risks associated with new or changed processes and ensure that appropriate controls are in place.
• Control the portfolio preparing metrics, analysis, and quality validations.
• Communicate regularly with stakeholders to ensure that they are aware of process changes and provide training and support to facilitate successful adoption of new processes.
• Strategic partner of consent order milestone’s owners by supporting on the design of streamlined processes.
• Liaison with technology groups to identify efficient solutioning options. Identify potential technology solutions to the current necessities within a limited availability of applications.
• Support the adoption Gen AI by leading the investigation and sharing relevant guide to the businesses to effectively identify potential opportunities to leverage the technology appropriately. Seek for opportunities to experiment in the technology sandbox and provide robust business cases assessing the feasibility and impact of the proposed solution.

Responsibilities:

• Conducting analysis of current processes
• Monitoring and measuring outcomes and identifying areas for improvement
• Collaborating with other departments to identify and resolve process inefficiencies
• Developing and implementing process improvement initiatives
• Ensuring compliance with regulatory requirements
• Monitoring and measuring outcomes and identifying areas for improvement
• Creating reports and presenting findings to senior management
• Training and mentoring staff members on process changes

Requirements:

• Bachelor’s degree in business administration or a related field; master’s degree preferred.
• Advanced English level
• 8+ years’ experience in corporation or service centers, ideally link to Finance operations.
• 5+ years of experience in process improvement, project management, or a related field.
• Proven track record of developing and implementing successful process improvement initiatives.
• Strong analytical skills and experience with data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and drive consensus.
• Strong project management skills, including the ability to manage multiple projects simultaneously and prioritize effectively.
• Experience with Lean or Six Sigma methodologies. Certified is preferred.
• Experience with Agile project management. Certified is preferred.
• Preferred knowledge on technologies like Tableau, Knime, Appian, C#, Python and Gen AI.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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