Operations Manager/Cash & Trade Proc Mgr - (Resident/Onsite)

Business Overview:

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.

The Cash & Trade Proc Mgr. is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.

Responsibilities:

• Review service quality, production systems, and client reporting within cash and trade operations
• Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations
• Recommend quality reviews of cash management services, production systems, and client reporting
• Manage performance, identify areas of development/training and make recommendations for pay increases, promotions, terminations, hiring, etc. of team
• Contribute to planning, budget management and formulation of procedures
• Serve as backup to the Cash and Trade Operations Senior Manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a related cash and trade operations management role
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Required Qualifications: 

• A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
• Minimum 2 years supervisory experience required, in lockbox operations environment preferred
• BS/BA or equivalent work experience required
• Must have strong attention to detail and solid time management and organization skills
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
• Schedule flexibility as management team works 24/7 and meeting times vary
• Intermediate Microsoft Office required
• Strong and effective written and verbal communication skills across diverse audience and levels
• Ability to provide leadership in a fast-paced, changing environment
• Ability to quickly grasp operational processes and understand training
• Strong ‘influence management’ skills
• Able to work weekends and holidays
• Able to attend management meetings off-shift as needed
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
• Must pass an extensive background check (renewed every 5 years)
• High School diploma or GED required
• Schedule:  Daytime hours, 1 weekend day required

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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