Senior Business Analyst - Operations Readiness & Transformation (Hybrid)

The Senior Business Analyst role will be focused on driving initiatives and providing subject matter expertise to simultaneously manage initiatives and enhancements to the current processes. The candidate will also be required to propose, develop and roll out a robust, highly control focused environment, ensuring that full end to end knowledge of processes and overall impact to our clients is understood throughout Operations, to enable a control and result focused outlook.

What you will do:

• The individual will ensure seamless completion of client implementations, technology deployment and Regulatory/Mandatory changes to the Custody Operations environment, in partnership with Client Implementations, Technology and the Business.
• The successful candidate must be equipped to participate as part of the wider Operational Readiness Team, partnering with like roles in other regions and key internal stakeholders to drive the vision and strategy of the business, meeting the ever changing requirements of the external marketplace and ensuring the optimization of the Operational footprint.
• The role will require the successful candidate to form effective working relationships with all stakeholders – Technology, Product, Market Management, Processing teams, Coverage teams, etc. ensuring that all key project deliverables are met.

Specific areas of responsibility include:

• Produces/reviews user stories User Stories, coordinates and/or perform testing and coordinates implementation of new developments.
• Working with technology and product colleagues to develop a robust, stable and scalable solution.
• Ensure all solutions are appropriately documented and communicated to impacted parties.
• Assist Operations with the co-ordination of release planning, execution and post-implementation review
• Ensure core Operations staff readiness for the implementation. 
• Participate fully as a part of the Operations Readiness / Transformation team, constantly striving to find new ways to collaborate, innovate, identify synergies, transform and improve the business to ensure overall success
• Manage relationships with internal stakeholders such as Product, Technology, Risk etc. to ensure there is a complete understanding of operational constraints, risks and needs, that there is continuous, open and constructive dialogue aiming to increase business growth within a controlled risk environment
• Engage in Product Reviews and all new and prospective deal review discussions to assess the Operational impact
• Develop a framework of a mutual commitment to meeting evolving business requirements and adapting to changing circumstances. Treat change as an opportunity to improve the service
• Provide leadership and ownership in seeking solutions when crisis situations arise
• Manage tight deadlines and budget commitments
• Keep abreast of all Regulatory and Industry changes, noting how these may impact our clients and operational team

What we'll need from you:

• Prior experience or working knowledge of blockchain / distributed ledger technology and crypto currencies will be beneficial.
• Strong and detailed understanding of end-to-end operations and act as the client and operations teams advocate.
• Relevant Custody Operations / Business Analysis or Project Management experience and/or proven large team leadership experience in a dynamic environment across a regional footprint
• Experienced in Agile methodology
• Custody experience and detailed understanding of Operational organization and client needs
• Strong technical knowledge of Custody products and regional regulatory requirements, stay abreast of changes and synthesize information quickly
• Ability to establish and build trust with (internal or external) clients and senior leaders throughout the business, demonstrate strong communication, advisory and influencing skills with a strong client service orientation
• Proven ability to lead cost saving and/or risk mitigation initiatives
• Good organizational skills with the ability to work under pressure and prioritize within aggressive deadlines
• Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques
• Results oriented, creative and resourceful problem solver using impeccable integrity and judgment
• Data analysis and process mapping skills

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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