Sales and Service Head Mexico – Securities Services

Job Background / Business Context

This role focuses on leading the Mexican SS Sales and Services business, servicing approximately 100+ clients, successfully developing and executing the strategy and plans for growing the business franchise in Mexico.  

Key Responsibilities:

• Lead the SS business in Mexico by designing and executing client strategy and increasing market share
• Execute relevant and targeted sales campaigns and drive relevant thought leadership content across segments.
• Create and maintain an active pipeline of relevant opportunities.
• Drive new business mandates by working effectively with product, operations and technology partners as well as other Citi partners in Banking, Markets and Services to drive a high win rate of deals
• Work closely with product partners across Securities Services to provide market/client feedback for product enhancement/development and service model design to maximize sales effectiveness.
• Partner with Operations & Technology to assure product delivery within global standards
• Build and maintain strong partnerships and alignment among the Global Sales, Coverage and Service organization and work closely with product Heads to ensure full alignment
• Assess the competition, define and implement all actions needed to protect and maintain current market leadership position and customer retention
• Participate in various industry events in Mexico related to SS products
• Have ownership and management oversight for the Client P&L, direct expense, while optimizing RWA, driving client profitability and growing business drivers
• Instill a culture of ever greater ethical and responsible behavior built upon a strong foundation of regulatory compliance
• Responsibility/accountability before local legal vehicle
• Work with our functional partners in 1st and 2nd line to adhere to local regulatory environment and LV’s responsibilities.
• Ensure delivery of SS Client VoC, R&C, VOE, Diversity and Transformation
• Drive the overall customer centric experience. The individual will be the senior lead contact for our key clients
• Attract, motivate and retain top talent. Focus on building and maintaining a high performing team 
• Create and maintain a diverse, inclusive and well balanced employee population

Qualifications:

• Proven track record of successfully managing a large and complex business
• An accomplished Sales person who understands the Custody and Investor Services businesses, and has the ability and drive to motivate business and team performance

• 15+ years Sales & Service and relationship management experience with in-depth knowledge in Securities Services
• Results-driven person with very strong communication skills

• Strong and demonstrated leadership skills managing a diverse team with the ability to motivate and influence; foster innovation
• Strategic mindset and deep commercial acumen required
• Executive presence
• Highly collaborative working style
• Adapt at managing in a highly matrix environment

• Fluent in both written and conversational Spanish and English

Qualifications/Competencies:

• Undergraduate Degree, MBA preferred
• Strong leadership and management skills
• Extensive experience in planning and analytical skills; ability to conceptualize and execute on the business vision
• Financial acumen
• Strong interpersonal skills with ability to influence and build consensus
• Teamwork and relationship building skills
• Strong written and verbal communication skills

• Advanced English proficiency.
• Commercial experience required.
• Knowledge of Securities Services products, Capital markets.
• Soft skills: Leadership

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