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Ops Sup Supervisor

Job Req ID 24781242 Location(s) Ciudad De Mexico, Mexico Job Type Hybrid Job Category Operations - Core

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The Reconciliation Supervisor provides leadership and supervisory responsibility for a small team of clerical/support employees. Delegates and supervises straightforward tasks. Effectively recommends personnel actions such as hiring, discipline, performance evaluation, promotion, compensation adjustments and termination. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Ensures the quality and service of self and others. Good understanding of procedures and concepts within own technical/subject area. Good understanding of how the team integrates with others in accomplishing the objectives of the area. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Has a direct impact on the business through the quality of the tasks/services provided. Quality and timeliness of service provided will affect the effectiveness of the team. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance.

Responsibilities:

Supervises daily work for small reconciliation unit of support staff performing routine tasks (typically up to 10).
Typically responsible for identifying and resolving basic / routine problems with broader departmental impact with established procedures.
Determines hiring to ensure adequate staffing.
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc. Recommends new work procedures.
Applies basic understanding of how own area integrates within own subject area.
Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
Direct impact by ensuring the quality of tasks provided by self and others on team.
Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
May act as backup for manager
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

0-2 years relevant experience
Basic level experience in a related role with limited experience in people management.

Education:

Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

3 años de experiencia en sector financiero o Bancos
2 años de experiencia en posiciones en áreas de operación particularmente Contable
2 años de experiencia en proceso de pérdidas operativas
Conocimientos de la politica de ORM y OLM
Experiencia en la captura de eventos de pérdidas en la herramienta de BRM
Proactivo para buscar mejoras operativas en procesos que estén bajo sus responsabilidades
Gestionar y actualizar instrucciones de trabajo

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Job Family Group:

Operations - Core

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Job Family:

Reconciliation

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Time Type:

Full time

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