Fiduciary Operations Assistant Vice President

The Fiduciary Operations AVP is an intermediate level position responsible for supervising instruction execution originating from client offices in coordination with the Operations - Client Services Management team. The overall objective of this role is to facilitate the clearance, settlement, fees collection, investigations.

Responsibilities:

• Resolve escalations prior to going to a manager, by analyzing information in complicated and unique situations
• Train new hires and junior level staff, and identify performance gaps through feedback and coaching
• Provide technical guidance to resolve problems as the technical subject matter expert of the team
• Provide manager with feedback for performance reviews, may write appraisals, may participate in appraisals
• Identify and implement process improvements to enhance efficiencies, while leading team projects
• Persuade and influence others through communication and diplomacy skills; may negotiate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Develop manuals and operative guidelines for the processes.

Qualifications:

• 5-8 years of relevant experience
• Demonstrated project management and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Intermediate-Advance English level

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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