BP&A Analyst 2

The BP&A Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Independently designs/analyzes standard to moderately complex reports including data content, format, source data, and the production process.
• Independently writes specifications for new report programs, spreadsheets and other devices to produce reports.
• Identifies reporting gaps and makes judgments and recommendations based on analysis and specialty area knowledge.
• Analyzes comparative data from reports and interprets results.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Monitors, assesses, analyzes and/or evaluates processes and data.
• Based on analysis performed, makes recommendations to support process improvements and increase in operating efficiencies that have limited but direct impact on the business.
• Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
• Utilizes communication skills to articulate and exchange information in a concise and logical way, as well as be sensitive to audience diversity.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

Objetivo

Mantenimiento de sistemas y herramientas, sistema de contact de center.

Funciones:

Coordinar sesiones

Mantener actualizados los inventarios

Recomendación de valor para todos los sistemas

Habilidades

Comunicación efectiva y trabajo en equipo

Ingles deseable

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