Banamex. Director de agencia de cobranza y recuperación legal C14

The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
• Design strategies that generate improvements
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
• Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
• Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
• Negotiate internally and communicate management report to senior management, recommending next course of action
• Participate in improvement projects with internal and external stakeholders
• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63,
• Experience in management position related to Operations function
• Experience in Finance or Banking
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Requisitos:

• Licenciatura concluida titulado

• Maestría deseable

• Inglés avanzado 80%+

• Experiencia de 6 años en áreas de cobranza.

• Manejo de Mora tempranas y tardías

• Recuperación de cartera castigada aproximadamente manejo de 15 agencias externas

• Gestión de proveedores externos y experiencia en recuperación legal

• Conocimiento de recuperación de cartera

• Manejo de cartera de Hipotecarios y Pymes

• Administración de 10 despachos externos

• Administración de abogados

• Recuperación extrajudicial (moras tempranas) saber todo el proceso

• Experiencia en manejo de Call Center de cobranza (Ejecutivos telefónicos)

• Experiencia en venta de cartera

• Experiencia deseable en bienes adjudicados

• Manejo de 120 personas internas y 400 externas

Habilidades:

• Trabajo bajo Presión

• Trabajo en equipo

• Liderazgo desarrollado

• Resiliencia

• Comunicación

• Resolución de problemas

• Adaptación

• Inteligencia Emocional

Ofrecemos:

• Seguros: Gastos médicos mayores titular y beneficiarios, hogar, auto, vida, defunciones, algunos con tasa preferencial y sin costo.

• Préstamos personales con tasa preferencial bancaria.

• Plan de ahorro para el retiro (Independiente a Afore).

• Contratación directa.

• Capacitación y acceso a plataformas especializadas para tu desarrollo profesional.

• Aguinaldo 40 días

• Vacaciones:15 días a partir del primer año.

• Prima vacacional 60%

• Servicio de asistencia personal extensivo a familiares (Salud mental, nutrición, finanzas, entre otros).

• Convenios y descuentos con diferentes empresas (Tiendas de ropa, Cafeterías, Servicios  para eventos, Estilo de vida, entre otros).

• Total Pass® (membresía con costo preferencial para diferentes deportivos, gimnasios, clases particulares).

• Oportunidad de participar en los juegos bancarios, voluntariado, red de inclusión.

• Reparto de utilidades.

• Plan de carrera.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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