BANAMEX_ Analista Dictamen UNE/ C04

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• Bachillerato concluido
• Habilidades Tecnológicas
• Excelente actitud
• Facilidad de aprender nuevos procesos,
• disponibilidad de tiempo
• manejo de PC
• EXCEL (básico-intermedio)
• Agilidad y dominio en captura
• Capacidad de análisis.
• Responsable y comprometido con la ejecución de su trabajo
• Experiencia deseable: Conocimiento de sistemas One Complaint/ Portales de regulación

EL OBJETIVO DE LA POSICIÓN:

• Dictaminar los casos de aclaraciones que lleguen a su célula de trabajo
• Analizar quejas UNE que reportan al regulador para determinar la procedencia y respuesta al cliente
• Atención a folios de aclaraciones
• Valida, predictamina y registra en sistema one complete, one dispute, admwin
• Registrar la documentación que sustente si es a favor del cliente o del Banco
• Brindar respuesta al cliente en caso de no ser a su favor el dictamen
• Si es a favor del cliente documentar la respuesta
• Seguir las instrucciones de trabajo que se crearon para el área

HORARIO Y MODALIDAD DE LA POSICIÓN:

• EDIFICIO REVOLUCIÓN 1267
• HIBRIDA
• Lunes a viernes
• 9 a 18 h

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.