VP/C13 - Applications Support Sr. Manager - Manila - (ROHQ - Global Function Technology (GFT))

The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities: 

• The applications support sr. manager will be responsible in managing a team that performs application management and technology governance management of internal as well as third party vendor Human Resources (HR) applications. Engages in the initial technology risk assessment for new vendor relationships and is responsible for the onboarding, analysis, and reporting of third party vendor managed and hosted applications.

Details: 

• Ensures compliance of all managed applications with the Citi's Third Party Risk Management objectives.
• Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements.
• Manage a rigorous schedule of third party vulnerability assessments and ensure third party vendors' expected performance is rendered and supported, along with the identification of any critical third party risk issues.
• Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance.
• Facilitate the escalation of high risk Third Party incidents or perpetual performance failures affecting the compliance to Citi's Information Security Standards
• Interfacing with various Citi technology, risk and compliance teams
• Manage the end to end process to onboard the 3rd party vendor applications to GIDA and EERS, if needed
• Manage and ensure that the 3rd party vendor applications information in CSI is accurate, correct and up to date
• Work closely with the Information Security teams to ensure compliance of HR applications with Citi’s IS policies pre-contract and post-implementation

Qualifications: 

• Experience in performing application management as well as vendor management, preferably of HR systems (3-5 years preferred)
• Experience in project management (3-5 years preferred)
• Experience in leading a team of support analysts, either as a manager or team leader (3-5 years preferred)
• An innate ability to identify issues and work them to closure, including remediation and escalation where appropriate
• Experience in working with 3rd party technology  vendors, a must
• Knowledge of Citi’s Information Security Standards
• Knowledge of GFTS issue, problem and change management processes, preferred
• Strong communication and presentation skills.
• Discretion and diplomacy when dealing with sensitive issues
• Organizational skills and ability to prioritize
• Desire and talent for building and maintaining relationships
• A commitment to protect the bank from all risk exposure
• Experience working across a diverse set of stakeholders with positive results
• Some degree of awareness of SaaS Cloud/Hosting/Encryption. Technical Awareness is a must.

Competencies

• Demonstrated multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory.
• Possess an inquisitive mind coupled with a strong business thought process which may result in business process re-engineering to achieve process efficiency and effectiveness.
• Must be process-oriented
• Effective time management, documentation and organizational skills.
• Must be analytical, creative, hardworking, team player and must support the concept of “fun” in the workplace.
• Excellent Communication, organization and team building skills
• Must be a self-starter and able to work independently in a fast paced global environment.
• Fast learner, highly organized and methodical.
• Advanced experience with MS Excel and Office, MS Teams and SharePoint
• Willingness to work on a flexible shift schedule to support the business users located in the APAC, EMEA and NAM regions

Education:

• Bachelor’s/University degree, Master’s degree preferred

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