Officer - HR Background Screening Analyst, Philippines (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Officer- HR Background Screening Analyst, Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The HR Background Screening Analyst (Officer/C09) is an entry-level position responsible for providing operational support to the HR Background Screening Team. As a member of the Background Screening Team, you will be expected to provide operational support including but not limited to; record/documentation maintenance, storage & retrieval of records, candidate and employee contact and follow-up, and the daily completion of administrative tasks and reviews of assigned cases for background screening within the region. The Background Screening Analyst is expected to liaise between other operations staff, relationship managers, project managers, custodians, internal partners, and stakeholders. The overall objective of this role is to provide day-to-day operational support in alignment with Citi operations support infrastructure and processes.

In this role, you are expected to:

• Consistently adhere to all compliance policies mandated in and around the background screening space. Be attentive to all regulatory requirements for the background screenings conducted in the countries supported in the region. Actively work to reduce any risk and control challenges by ensuring all required steps to complete an end-to-end background screening assessment is completed consistently. Ensure candidate confidential and sensitive personal information are handled with the utmost care and as aligned with Citi’s Data Handling protocols.
• Support your immediate supervisor, manager, and members of the Senior Leadership Teams within your workgroup through proactive partnership and consistent, open, and healthy communication. Effectively partner with teammates and provide support to each other whenever needed.
• Review assigned background screening candidate cases and managed corresponding systems that track and monitor the completion of said cases.
• Work directly with candidates and employees that are subject of the background screening to ensure that their screens are correctly initiated and any critical requirements to start onboarding are completed.
• Update all applicable tools and systems to reflect correct status of candidates at any given time.
• Partner with candidates, employees, and other internal partners to complete required actions to close off and finalize screens. This will include contacting candidates/employees, vendors, or entities through applicable and approved communication channels, following-up and escalating delays, and proactively tracking and monitoring case completion with the background screening vendor.
• Partner with HR team members responsible for assigned candidates and employees as well as their hiring managers for any escalations or concerns related to the screening of the assigned candidate or employee following the established escalation and follow-up matrix.
• Complete all assigned daily, week, monthly, quarterly, and yearly initiatives. Proactively work on any priorities assigned throughout the day and work to meet all performance targets for productivity and quality.
• Successfully and correctly, complete individualized assessments of background screening information to provide an appropriate final adjudication recommendation on the candidate or employee to their respective HR team members. Fully adhere to all established processes surrounding case completion, including proper documentation of results and final actions in all applicable systems and trackers.
• Successfully complete all necessary administrative tasks as assigned. This will include any reporting or audit responsibilities assigned to your workgroup as well as any ad hoc administrative tasks as they come up.
• Proactively participate in projects and stretch assignments if needed. Regularly attend meetings, forums, discussions, training sessions, and other similar activities whenever asked and actively participate in them.

As a successful candidate, you’d ideally have the following skills and exposure

• Previous relevant experience surrounding work in HR or Talent Acquisition Shared Services (especially Background Screening) will be preferred.
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proven ability to adhere to the strictest rules of confidentiality, compliance, and risk mitigation.
• Ability to handle inquiries, concerns, and escalations with the utmost professionalism, tact, and efficiency.
• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This role will support APAC Hours (Morning Shift) on a hybrid setup.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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