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Officer - Financial Solutions Analyst 2 (Controllers Systems & Data Operations - Change Management Delivery)

Job Req ID 24737260 Location(s) City of Taguig, Philippines Job Type On-Site/Resident Job Category Finance
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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey.  Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Officer, Finance Solutions Analyst 2 - Hybrid (Internal Job Title: Finance Solutions Analyst 2 - C10) based in Citi Plaza, Taguig City, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
  • We empower our employees to manage their financial well-being and help them plan for the future.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Change Management Delivery function within Controllers Systems & Data Operations (CSDO) is responsible for partnering with the Global Process Owners in Finance to transform the end-to-end Global Operating Model for all Financial Books and Records processes, platforms and results.

The analyst will be responsible to handle the end to end delivery of critical transformational initiatives related to system enhancements and integration linked to consent order, CAP, regulatory requirements, IMRs, etc. The analyst is expected to support all applications covered in the CSDO - Change Management Delivery group

The person needs to be a leader on the team with substantial professional experience, can coordinate deliverables across different areas/functions, communicates well with senior management and is a self-starter (i.e. takes the initiative and does not require much supervision).  The person will need to be fully focused on Implementation but should assist in troubleshooting Production issues and/or providing coverage (if other responsibilities permit)

In this role, you’re expected to:

  • Provide updates/metrics relating to functionality validation, errors and associated workarounds suggestions for daily tracking and reporting of testing activities
  • Participate in issue management process, ensuring that all issues/defects are communicated to all stakeholders for both strategic and tactical resolution handling
  • Liaise with  Business/Region, Sources, GFT, other groups to resolve identified showstopper or critical issues before migration to Production
  • Participate on calls with other partner groups to provide update on current UAT activities, review calendar and ensure alignment of testing dates to meet target deployment
  • Drive communication with the technology teams to ensure each requirement has adequate test coverage ensuring a thorough change validation
  • Work with the application requirements lead in ensuring that fundamental test strategies/plan, design and scripts are documented, consistent with both BRD and FRD and agreed with key stakeholders and data consumers, if applicable
  • Participate in various UAT calls to provide regular updates and highlight requirements to deliver according to target, and obtain necessary approvals required for production migration  
  • Work with various production teams supporting each application involve in the change to provide all information required to enable smooth operational process
  • Deliver complete documentation of functionality validation or data analysis required every cycle with respect to change management and enhancement governance and risk and control requirements
  • Provide walkthrough/brownbag sessions to stakeholders, operations groups, downstream consumers for every change supported to ensure proper handoff to production
  • Participate in post -production migration validation in coordination with Production team and UAT support team
  • Help ensure coordination between partner systems; ensure all test plans are shared and communicated so application testing between all is harmonious; manage project change with respect
  • Manage required communications to key stakeholders, operations groups and application data consumers as part of Change Management process
  • Provide and implement ideas for process re-engineering

As a successful candidate, you’d ideally have the following skills and exposure:

  • With basic understanding of financial and regulatory reporting is preferred. 
  • Has experience on Software Development Life cycle in the area of Change Management for Data Warehousing, finance and risk related systems. 
  • Good written and oral communication, influencing and presentation skills – must be able to present and influence across organization level and functions. 
  • Aptitude to translate strategy into execution in a complex and cross-functional organization.
  • A self-starter with ability to independently manage work and drive multiple deliverables concurrently.
  • Demonstrated capability and maturity to work in an individual capacity and must proactively seek out ways to enhance the mission and identify new data analysis needs.
  • Able to set priorities and discuss experience in adapting to emergent or dynamic requirements.
  • High proficiency in MS Office Products (Excel, Word, PowerPoint).
  • High caliber team player with good judgment, flexibility and productivity with good track record in establishing partnership and team work.
  • Quick learner, customer focused with ability to multi-task and work in a fast paced changing environment.
  • Forward looking with ability to mitigate and overcome any challenging roadblocks.  Must have “can do” attitude.
  • Ability to work well under pressure and manage to tight deadlines or unexpected changes in expectations or requirements in a heavily matrix organization.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today


Job Family Group:



Job Family:

Fin Solutions Dsgn & Implement


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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