Officer - Cash Management Services Operations Deputy Lead, Philippines (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Officer, Cash Management Services Operations Deputy Lead - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Cash Management Services – Deputy Lead is responsible for overseeing day-to-day operations of the Payments and Receivable processing team. This role ensures accurate and efficient processing of domestic and foreign transactions which will include but not limited to funds transfer, FCY transactions, paylink, and LMS products. Additionally, the officer is expected to ensure compliance with bank policies and regulatory requirements and drives continuous improvement in processes and service quality. The Deputy Lead will also provide leadership, training, and support to team leads/members.

In this role, you are expected to:

• Manage end-to-end operational duties of domestic/foreign cash transactions and ensure timely and accurate execution.
• Monitors and manages domestic payment flows such as PesoNet, PDDTS and RTGS.
• Booking of FX deals for transactions where cross currency is involved.
• Review required supporting documents for FX transactions.
• Supports the delivery services in line with agreed service standards and turnaround time.
• Service client inquiries on domestic and foreign cash transactions
• Review and provide disposition on transactions that were tagged for sanction screening. And ensure dispositions are aligned with the Global Sanction Screening Policy.
• Understand the procedures and compliance policies to ensure transactions that post potential risk are processed and adheres to the global policy.
• Coordinate and assist client for any discrepancy from funds transfer instruction initiated by the client.
• Assist/guide client on the required documentation for their transactions as defined by regulators.
• Liaises across teams and stakeholders to ensure client’s transactions are efficiently processed.
• Coordinate and contribute to initiatives that support the goal of the operations function and overall business.
• Performs investigation on escalated or questioned transactions by clients and stakeholders.
• Participate in UAT/Sanity testing.
• Responsible in regulatory reporting and ensures accuracy of items being reported.
• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's/University degree or equivalent experience
• Experience with banking and digital payments.
• Proven organizational and time management skills
• Demonstrate problem solving and decision-making skills
• Consistently demonstrate clear and concise written and verbal communication skills.
• Able to work under pressure and able to work in extended hours.
• Has the ability to operate with limited level of direct supervision and can exercise independence of judgement.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today!

https://jobs.citi.com/dei

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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