Officer - Applications Support Sr Supervisor, Philippines (Hybrid)

The Apps Support Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams.Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Ensures compliance with the Citi's Third Party Risk Management objectives.
• Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements.
• Manage a rigorous schedule of third party vulnerability assessments and ensure third party vendors' expected performance is rendered and supported, along with the identification of any critical third party risk issues. 
• Planning and facilitating  meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance. 
• Facilitate the escalation of high risk Third Party incidents or perpetual performance failures affecting the compliance to Citi's Information Security Standards
• Interfacing with various Citi technology, risk and compliance teams
  Manage the end to end process to onboard the 3rd party vendor applications to GIDA and EERS, if needed
• Manage and ensure that the 3rd party vendor applications information in CSI is accurate, correct and up to date
• Utilizes good understanding of procedures and concepts within apps management and basic knowledge of other technical areas.
• Improves process efficiencies in support of unit objectives; recommends new work procedures.
• Makes evaluative judgments to solve problems based on analysis of factual information.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Ensures the quality of tasks provided by self and others on team.
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
• Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years experience in application support

• Consistently demonstrates clear and concise written and verbal communication skills
• Basic to intermediate level experience in an Apps Support role with previous people management experience
• Experience in performing application management as well as vendor management, desire
• An innate ability to identify issues and work them to closure, including remediation and escalation where appropriate
• Discretion and diplomacy when dealing with sensitive issues
• Organizational skills and ability to prioritize
• Desire and talent for building and maintaining business relationships
• A commitment to protect the bank from all risk exposure
• Experience working across a diverse set of stakeholders with positive results
• Advanced experience with MS Office

Education:

• Bachelor’s/University degree or equivalent experience

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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