Customer Service Officer

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience

Qualifications:

• International BPO voice experience is a plus

• College Graduate of any 4 year course

• Fresh Graduates without prior work experience

• Undergraduates need to have 6 months BPO international voice experience

• Above average English communication skills and comfortable speaking with other nationalities

• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)

• Amenable to working in Bonifacio Global City, Taguig

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 26-33K and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents

• Life Insurance from day 1

• Tuition Fee Reimbursement

• Retirement Plan

• Staff Loan

• Bereavement Assistance

• Total of 35 leaves credits in a year

CAREER GROWTH:

• Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza

• Be part of our fast-growing teams of Customer Solutions Officers

• Internal movement career opportunities within Citi

• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

*BY APPLYING TO THIS JOB POSTING, I HEREBY AUTHORIZE CITI, ITS AUTHORIZED THIRD PARTIES, AND ITS/THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND THIRD PARTY SERVICE PROVIDERS TO HOLD, USE AND OTHERWISE PROCESS MY DATA IN CONNECTION WITH MY JOB APPLICATION

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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