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AVP - Reference Data Procedure Management Lead (Hybrid)

Job Req ID 24755013 Location(s) City of Taguig, Philippines Job Type Hybrid Job Category Operations - Services
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The Reference Data Services Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Exercises full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams.
  • Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc. Determines hiring to ensure adequate staffing.
  • Recommends new work procedures with broader scope of impact.
  • Deals with variable (occasionally complex) issues with substantial potential impact.
  • Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
  • Responsible for opening and maintaining customer sub-accounts or product pricing setups, and actively ensuring that customer/product data details and settlement instructions across a variety of systems remain up to date.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years of prior operations management experience


  • Bachelor’s/University degree or equivalent experience

Data & Regulatory Operations Procedures Lead – AVP

(Reference Data Services Senior Analyst)

Job Description:

The DRO Learning and Development Lead will be part of a global team focused on creating, maintaining, and delivering training and procedures for the wider for Citi’s Data & Regulatory Operations (DRO) organization including process change, policy, and Series 99 functions for the Entity Data Management, Accounts Control, Securities and Pricing, Client Onboarding teams.

The Data Procedure & Training Portfolio Management team within the Data & Regulatory Operations (DRO) organization consolidates, develops, expands, and formalizes both procedures and training in line with Citi standards and policies. The role will be responsible to lead a centralized and standardized Global Procedure Framework, which is scalable and auditable, to ensure all regulatory and process change requests are supported with the corresponding procedure change/creation and follow the stakeholder engagement and change management processes. Additionally, DRO Procedures Lead will link and document processes across functions / operational teams, develop checklists, and prepare process maps to represent the technical and operational connections and flows for the underlying process.  

This role will report to the Procedure Development Senior Manager within the DRO Data Governance team.


  • Leads and develop a global procedure management framework that identifies procedure requirements and goals within various business partner and stakeholder groups based on target audience and content complexity.
  • Analyze new business/regulatory requirements and convert those into user friendly language, easy to follow instructions, and process maps as needed within a new or existing procedure documents.
  • Work with business partners and stakeholders for the creation or updates to procedures, process flows, and Series 99 documentation within targeted timelines.
  • Conducts process and procedure impact assessments for upcoming change requests in terms of effort, volume, line of business, business function, risk, and other necessary requirements.
  • Drive procedural best practice improvement projects that assist the business in meeting operations and service targets.
  • Support delivery on Book of Work projects, primarily leading efforts related to procedural design and implementation.
  • Streamline, consolidate and standardize procedures using industry best practices for identifying business and technical requirements.
  • Conduct periodic reviews of existing procedural documentation to ensure accuracy and relevancy.
  • Assists in control functions - both pre- and post- implementation of new procedures - by ensuring the new changes have been effectively implemented at the base level. 
  • Work Shift: UK hours


  • 3+ years of project management experience in managing large scale projects.
  • 2+ years of experience in developing and establishing processes around regulatory requirements.
  • 2-3 years Technical Writing experience.
  • 1-2 years Operations back-office experience in the Banking industry is desirable.
  • 1+ years in Quality Assurance preferable.
  • Experience in relationship building and providing support internally to business stakeholders.
  • Strong leadership, collaboration, and communication skills.
  • Strong listening skills and ability to absorb feedback and translate to solutions.
  • Ability to multitask and adapt to changing environment.
  • Excellent one-on-one and group presentation/facilitation skills.
  • Detailed oriented and strong organizational skills.
  • Flexible with global working hours, on need basis.


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Operations - Services


Job Family:

Reference Data Services


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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