Assistant Vice President, HR Delivery Inquiry Management Supervisor (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe.  The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, HR Delivery Inquiry Management Supervisor - Hybrid (Internal Job Title: Assistant Vice President Assistant  - C12) based in Manila, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The HR Delivery Inquiry Management Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to deliver day-to-day HR Inquiry Management support in coordination with the Human Resources team. The overall objective of this role is to ensure the seamless delivery of HR services to client groups within Citi.

In this role, you’re expected to:

• Manages daily inquiry management queue management activities
• Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge in order to increase customer satisfaction and minimize any possible risks.
• Effectively supervise the activity of others and create an accountability framework
• Analyze Operations information and make evaluative judgements to solve problems
• Be responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Constant monitoring of work volumes in order to achieve operational metric targets by managing and balance incoming workload with available staff.
• Use a forward-thinking approach and explore innovations on the current process, act as Subject-Matter-Experts/Point-of-contacts for specific areas of concern
• Serve as a backup for manager, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-8 years of relevant experience in operations management. Understanding of HR operations an advantage.
• Strong customer service background
• Demonstrated people management experience
• Proficient in Microsoft and HR systems
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated leadership and organizational skills
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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