KYC Manager (up to VP) – JPN – Client Management Group, Markets

Job Purpose:

A solution driven role to help resolve on-boarding, documentation, regulatory or other infrastructure issues preventing our key customers either growing or enhancing business with the Markets division. 

• Support Japan Financial Institution Solutions & Sales Management to address and resolve client issues pertaining to Legal Documentation (e.g. ISDAs/CSAs), KYC issues, Citi Collateral Guidelines (including their development and implementation), Onboarding Experience and regulatory initiatives.
• Coordinate with internal teams in developing and driving the client experience through the trade lifecycle from initial on-boarding & pre trade through to demarketing and client off-boarding
• The role will focus on Citi's global markets Japanese client requests by helping to manage, develop and drive the regulatory client on-boarding & documentation process to enable fast and efficient completion

Job Background/context:

This role reports into Japan Financial Institution Solution, Sales [FISS] & Relationship Management, specifically this role will reside within First Line Client Specialist.  

This is a unique and challenging role that provides exposure to clients, to various product and control groups as well as visibility from senior business leaders, with a focus on enhancing the client experience.

Key Responsibilities:

The primary function is to improve the service and experience offered to our Japanese customers across the region, ensuring the client receives a service that is seamless and structured to ensure efficiency. As such the candidate will:

• Become the point of contact for our Japanese clients with respect to smooth transition of pre-execution process by ensuring coordination of KYC, Onboarding, Credit, Legal, regulatory and Operational efforts needed to get the client ready to trade with Citi
• Demonstrate the role of FISS KYC proxy owner and liaise with clients and operations for timely completion of KYC renewal
• Be the FLOD point of expertise for risk issues and drive risk knowledge transfer and awareness within the business with a focus on Japan.
• Act as a point of escalation/resolution for client impacting events such as risk, regulatory or legislative change. Work with legal and markets transformation team in repapering legal documents & ensuring a seamless transition to meet the regulatory requirements
• Develop and implement client driven solutions to enhance the client experience through the trade lifecycle by working closely with coverage bankers, sales and solutions and other business support function

Development Value:

• Role offers the opportunity to work closely with the Sales & Trading desks, building technical product knowledge & understanding of end-to-end infrastructure. 
• Broad exposure across the Citigroup/Citibank client network both internal and external to ICG. Also offers exposure to Risk Management, Legal, Compliance and Operation’s departments in understanding the implications of derivative transactions in a fast-changing marketplace.
• A client facing role that will provide exposure to the firm’s key customers both from a business, infrastructure and regulatory perspective

Knowledge/Experience & Qualifications:

• Ideal candidate from banking and financial services is preferred
• Good exposure or previous experience in a client development, operations, relationship, risk or product management
• Broad range of Markets products such as Fixed Income, Equity, FX and Commodity Products, specifically but not limited to derivatives and financing transactions
• Knowledge of trade flows, infrastructure and CLM
• Good operational control, change management & customer interaction experience would also be a benefit
• Education : Degree preferred (Legal advantageous)

Skills & Competencies

• Good PC skills essential to quickly learn the variety of in-house trading and related systems.
• Superior verbal and written communication skills
• Native level of Japanese proficiency
• Exceptional process and conflict management ability 
• Highly motivated, self-starter who is able to work on own initiative
• Fast thinker/quick learner, possess the ability to work effectively under pressure in a rapidly changing environment in order to meet tight deadlines.
• Able to manage routine processes with precision and ad hoc projects with flexibility and creativity
• Efficient and effective use of office software (including spreadsheets and databases)
• Ability to drive the decision process without direct ownership

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