Vice President - Ops Accounting Senior Manager (Chennai)

Supply Chain Operations Citi Travel Expense (CTE) Lead and CSC Chennai CTE Process Owner is a senior level managerial role that reports to the India Business Operations Shared Services Head and is responsible for ensuring all CTE related functions is aligned to the Global Process.

This Lead position drives the global standard procedures for the end-to-end operations process centered on the usage of the Procure to Pay system and the guidelines and enforcement of the Citi Expense Management Policy. 

In addition to managing the global standards and the functional team staff and operations to meet or exceed service commitments, the position also requires close partnership with SCO’s System Operations, the SCO P2P Onboarding Unit, SCO and O&T Risk and Control teams, Citi Finance, ICRM, and various Citi Business Units (CRS, Legal Operations, HRSS). 

• The position also will determine and drive the strategy for the further streamlining of expense processing focused on efficiency and controls.

• Accountable for management of complex/critical/large professional disciplinary areas.

• Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions.

• Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.

•  Assures functional performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads.  

•  Develops a world class end-to-end Operation model, including structured measurement and monitoring against benchmarks for an ongoing maturity model efficiency and effectiveness.

•  Achieves success not only through the development of a best-in-class function, which drives out cost, but by creating an unparalleled global competitive advantage.

•  Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards.

•  Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary.

•  Defines and executes the global process strategic agenda, including:

• Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics)
• Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Operations Solutions on the design and implementation of solutions, including coordination of UAT testing as required.
• Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities.
• Leading change management efforts to incorporate published changes to applicable corporate policies.
• Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements.
• Leading conversations with strategic partners globally (e.g., TTS, System Operations) in designing and implementing solutions to advance operations soundness and productivity.
• Partnering with global stakeholders (e.g., TTS, FRSS, Finance, BSS) to support the development of tailored solutions.
• Supporting Region SCO Leads and Region SCO Ops Heads with subject matter expertise to solve regional/local escalations, addressing root causes and tracking issues to closure.
• Establishing global common operations metrics, Key Process Indicators (KPIs) and partner with SCO Risk & Control team to define and implement Key Risk Indicators (KRIs) and applicable thresholds.
• Training SCO Ops staff to better assimilate and adhere to global standards.

•  Co-designs CSC Chennai Capacity Planning with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness.

•  Co-defines Ops team’s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on.

•  Participates in regions’ teams’ hiring efforts as needed.

•  Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities.

•  Provides and presents periodic updates to senior management.

•  Ensures that connecting processes within end-to-end Purchase To Pay are designed effectively and efficiently to consistently deliver timely and quality-driven results against set targets (e.g., SLAs, internal ops targets).

•  Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews.

•  Has full accountability over Managers’ Controls Assessment (MCA) standards and results, being responsible for leading change management efforts in case control failures are detected and strengthened controls/corrective action plans (CAPs) are required.

•  Owns and drives CSC Chennai CAPs closures.

•  Co-develops and maintains Continuity of Business (COB) plan with other CSC’s SCO Ops Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness.

•  Builds and maintains relationships with Global Process Leads, Region SCO Leads, and Region SCO Ops Heads, in an effort to constantly refine, improve and share working best practices globally.

•  Participates in industry forums to learn about and evaluate best practices, upscaling own subject matter expertise to further progress Citi’s operational practices.

•  Supports and actively engages in SCO’s Global VOE initiatives.

• Responsible for working with cross-functional internal business constituents and external agencies to execute and deliver successful sponsorships activation programs, client

• Operations and people management experience, preferably across multiple regions.

Requirements:

• Strong knowledge of end-to-end P2P Invoicing processes including understanding of the PO requisition process.
• Deep knowledge of the Citi Expense Management Policy.
• Experience with Process Transformation and Lean Project-related is required              
• Must be proficient in Procure to Pay type of systems and knowledgeable on General Ledger systems (Flexcube, DBS, EBS/FMS)
• Understanding of Tax accounting/regulation including local Country requirements.
• Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise.
• Proficient in Microsoft Office.
• Knowledge and skills
• Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration.
• Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability.
• Exceptional interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management.
• Advanced Program change and implementation skills to drive process standardization in a multi-cultural, cross-product environment.
• Proven executive problem-solving and root issue dimensioning capability.
• Strong record with organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment.
• Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy.
• Advanced innovative and conceptual thinking in complex and unchartered organizational model development.
• Exceptional ability to manage ambiguity and multiple priorities across stakeholders.
• Proven strategic thinking and tactical and execution across multi-geographical teams.
• Expert time and task management competencies with exceptional attention to detail.

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