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Job Req ID 23687503 Location(s) Chennai, India Job Type On-Site/Resident Job Category Operations - Core
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The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership to a team involved in performing monitoring function for multiple U.S. Personal Banking products & allied Services. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, hiring, etc. as well as direction of daily tasks and responsibilities


  • Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
  • Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
  • Lead / participate in strategic initiatives viz. control performance enhancement, etc.
  • Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
  • Pro-actively identifies any monitoring breaks and suggest enhancements
  • Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
  • Ensure 100% delivery is achieved as per the agreed SLA
  • Manage a strong stakeholder connect through regular touchpoint meetings
  • Team Management Responsibilities
  • Handle a team and ensure appropriate coaching & support is provided
  • Foster an environment of learning and development
  • Drive a strong emphasis on adherence to Citi culture, leading by example
  • Ensure a robust performance management system is followed


  • 10-12 years of relevant experience in managing Operational Risk, etc.
  • Excellent verbal and written communication skills
  • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
  • Demonstrated understanding of operational risk and gap identification
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Exhibit problem-solving and decision-making skills


  • Bachelor’s/University degree

Shift Timing
Candidate should be willing to work in 24*7 shifts including late night shift start timings
Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)


Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:

Full time


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