Infrastructure Analyst 2

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Qualifications:

• 4-5 years of experience in a Technology Infrastructure role
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Role and Responsibilities:

• Incidents/Alert handling : Provide Level 1 Technical Support for Network issues in Citi’s global technology infrastructure.
• Change Drafting/Coordination- Draft coordinate 1:1 Break fix change and sniffer deployment changes and drive it through all phases of change lifecycle.
• Change Implementation – Draft & Coordinate Changes to address the degraded Network device or configurational changes that is required for the respective environment
• Manning Hotline calls – Command Center Hotline calls will be received for network issue perspective which requires to get acknowledged and act accordingly
• Technical discussions with Network HW Vendors / Tele Carriers in order to resolve the existing ongoing issues
• Technical knowledge from Level-1 network perspective to have meaningful discussions with Network Level 2 teams  in order to assist upon the existing ongoing issues
• Troubleshooting issue based workflow document creations
• Represent Major Incident discussion and assist upon the various health checks on any network device

Qualifications:

• Min 4 years of hands-on experience in network operations from Level 1 triage support perspective
• Detailed understanding of OSI model
• Detailed Understanding of Network protocols.
• CCNA or Knowledge meeting CCNA level
• Assertive and effective communication
• Team contributor who has relative knowledge on how a Command Center works
• Experience in organized way of handling high volume of tickets
• Problem solving, methodical with analytical skills.
• Adaptable towards the changes in environment
• Good organizational and coordinating skills, able to set priorities.
• Good time management skills with high sense of urgency and dedication.
• Clear personal work ethic that inspires quality and enthusiasm.
• Resilient and highly responsive in overcoming adversity.

Experience & educational preferences:

• Bachelor’s/University degree or equivalent experience
• CCNA (Not Mandate)

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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