Skip to main content


Operational Risk Officer

Job Req ID 24723865 Location(s) Charlotte, North Carolina Job Type Hybrid Job Category Risk Management
Apply Now

Citibank, N.A. seeks an Operational Risk Officer for its Charlotte, NC location.

DUTIES: Support accessibility tools for Technology Quality Engineering Teams and accommodation teams. Ensure new versions of accessibility tools are made available avoiding end of vendor service. Define and document software packaging specifications, configurations, and end user procurement steps. Perform testing and quality control on new or updated software packages. Work with accessibility vendors to ensure software defects and vulnerabilities are remediated within the agreed timeframe. Work with accessibility vendors to groom product roadmap to align with Citi strategy. Stay up to date with new accessibility testing tools and latest versions of tools. Perform evaluations and comparisons of testing tools to inform purchase/license decisions. Proactively communicate ideas, solutions, and capabilities over and above the specific task request. Provide technical advice to IT management or Project Managers, assisting them with high-level planning or issue resolution. Assist in the implementation of internal policies and procedures (standards, controls, metrics). Participate in management prioritization, minor enhancements, break fix activities, problem management, and stability analysis. Analyze incidents and problems related to business processes and implement solutions. Remote work may be permitted within a commutable distance from the worksite, in accordance with Citi policy.

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, or a related field, and five (5) years of experience in the job offered or in a related occupation. Five (5) years of experience must include: Performing accessibility testing for web, mobile, and PDF's using open source and commercial tools including automated tool Axe, and screen reader tools including NVDA and JAWS; Utilizing UI automated testing methodologies and frameworks, software accessibility methodologies, tools and processes to integrate Web Content Accessibility Guideline testing into the software development lifecycle; Setting up software access within software distribution networks including Artifactory and Nexus to make accessibility tools available to developers and testers; Utilizing Nodejs, NPM, Yarn, Java, Maven, Gradle, and PIP to upload any required dependencies to Artifactory; Testing HTML Selenium, Karma, Jasmine, Mocha, Junit, and TestNG, to provide architecture platforms for QA or QE teams; and Utilizing Bitbucket repositories, Jenkins CI/CD pipeline, and SonarQube to access the application code, deploy apps, and detect any vulnerabilities. 40 hrs./wk. Ten percent (10%) travel required, domestic. Applicants submit resumes at  Please reference Job ID # 24723865. EO Employer.

Wage Range:                $138,200.00 to $138,200.00

Job Family Group:        Risk Management

Job Family:                  Operational Risk


Job Family Group:


Job Family:


Time Type:

Full time


Primary Location:



Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jun 18, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs