Solution Centre Analyst

• Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate.
• Participate in testing activities, including the creation and execution of basic test scripts.
• Apply comprehension of how the team interacts with others in accomplishing objectives.
• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures.
• Exchange ideas and information in a concise and clear manner.
• Customer inquiry handling over the phone and INC tickets.

Your profile:

• 0-2 years of relevant experience in office tools and computing and/or customer service.
• Good communication of English in verbal and written form
• Bachelor’s/University degree or equivalent experience.
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
• Effective written and verbal communication skills.
• Strong analytic/diagnostic skills.
• Ability to work with virtual and in-person teams.
• Demonstrated knowledge of operational process changes and improvement.
• Willingness to work rotational shifts.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.