Customer Service Business Analyst

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills in inquiry management, problem solving, innovation and communication to Citi’s Supply Chain Operations (SCO)Customer Service Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Through managing the day-to-day invoice and expense transactional process related questions, Citi’s Customer Service Team plays a pivotal role in supporting Citi’s mission.

We are seeking a Customer Service Business Analyst to join our dynamic team.

Your job will be focused on handling high level Supply Chain Operations related escalations with a primary focus on effective stakeholdermanagement, driving process improvements, acting as Subject Matter Expert (SME) in close cooperation with the Customer Service Manager.

What you’ll do

• Troubleshoot Invoice, Employee Expense problems, appropriately manage escalations and answer them in a timely and professional manner
• Support handling customer queries and complaints in level 1 and 2 escalation levels and during exceptional cases or postmortem activities
• Have an active participation in driving process improvements, providing customer service, sharing expertise and compliant solutions
• Support SCO projects as context expert
• Act as Subject Matter Expert (SME) when assigned and attend training sessions as required
• Actively support Team Manager in the daily activity task management
• Represent the team in customer calls as requested by Team Manager or Operations Head.

What we’ll need from you

• 1-3 years of experience in Customer Service/ Operations or similar role
• Fluent written and spoken English  
• Ability to convey and receive information clearly and effectively
• Critical thinking: the ability to analyze, evaluate and solve problems.
• Innovation focused approach with ability to see the big picture
• Intermediate command of MS Suite
• Work coordination, prioritization, time management

What we can offer you

This is a role that will offer you the opportunity to build and in-depth knowledge of Supply Chain Operations. Every day there will be new business challenges that will help you develop new skills that can drive your career.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work model)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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