Vendor Strategy Support Manager

About Us:

The Vendor Strategy/BAO Support role sits within the COO team under USPB Analytics, driving a broad range of in-business operational activities and ensuring effective 3rd party risk management practices are in place across the USPBA organization. The role reports to the head of Business & Operation function within the COO team. It presents a unique opportunity to work with and learn about the operational risks of third party, and serve as a critical function in partnering with key business stakeholders through Citi’s robust Third Party Management framework, ensuring our suppliers are compliant with Citi’s policies, standards and overall industry regulations. 

Role & Responsibility:

• Support the Business Activity Owner (BAO) to execute standardized third-party risk management processes, including gathering documentation and third-party artifacts, researching third-party information, and inputting data into relevant repositories
• Review, assess, and act on results of TPM assessments/controls, facilitating and executing planning and pre-contract due diligence activities, ultimately ensuring that Citi is protected when entering into agreements with third parties
• Monitor and renew existing relationships, requiring constant collaboration and relationship building with all third-party stakeholders (eg. BISO, PCO, CTPMO, TPU, TP-RAP Support, TPOs, RMO)
• Perform timely and accurate ongoing monitoring controls, address and answer audit requests, facilitate cross border data clearance initiatives, solve human resource management and subcontractor reliance policy gaps with suppliers and TPU, complete annual assessments of third party compliance, monitor and report on SLA performance, assist TPU with other Citi third party requests including but not limited to financial evaluations, COB testing, TPISA, principal information requests etc.
• Coordinate directly with supplier contacts to remediate gaps between external policies and Citi requirements; navigate complex situations and conversations to communicate Citi policies and the consequences of not meeting expectations
• Develop, document and update Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation plans
• Maintain and update third-party risk related information and database to ensure accuracy and completion; prepare, reconcile, and track third party records across different Citi systems

Qualifications

• Bachelor’s degree required, Master’s degree preferred
• Preferred candidate has 5+ years of relevant experience in one or more of the following areas: Third-Party Risk Management, Compliance, Risk and Control, Project Management, Operational Risk
• Knowledge of Third-Party Management and Third-Party Risk
• Experience with internal Citi structure and Citi’s Third-Party Management framework and teams (TPRM, TPU etc.) preferred
• Experience in program/change management and process re-engineering
• Strong candidates should display high level of attention to detail and ability to break down complex problems to drive solutions
• Must have the ability to articulate complex and sensitive issues to Business Activity Owners, Suppliers, and internal stakeholders. Ideal candidate will have experience leading cross-functional meetings and discussions
• Has the ability to operate with a limited level of direct supervision
• Proficiency with all Microsoft Office products is critical to the role

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