Operations Senior Client Service Analyst - Futures & OTC Clearing (Associate)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Securities and Derivatives Team

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Be part of the FDC client franchise across complete trade lifecycle, cash and collateral, statis, and FX processing..

Provide analysis and root cause for a client portfolio, chair internal meetings across both operations and the business to resolve and prevent issues re occurring. In partnership with the Sales, and Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.  

Perform monthly client performance review to ensure queries are acknowledged, investigated, and resolved within expected Citi standards, making suggestions on how to optimize the clients flow through system. Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects, both internal and external.

Understand the product and regulatory environment impacting our client portfolio base, along with the group procedures and CITI policy's. Be a thought leader and drive cross departmental and client Initiatives.

What you’ll do

• Take responsibility for daily checklist tasks including daily restricted currency checks, early warnings of physical futures deliveries, identify and communicate early exercises, communicate overnight positions, Trade Break Narrations, communication of Static and Fusion Brokerage changes for overnight processing.  These checklist items will be covered as part of Early, Middle and Late shift patterns.

• Respond to Client Queries through QMA, responding to Trade Queries, Fee's and Comms queries, FX requests, Corporate Action Notifications and enquiries on General Reporting.

• Understand and process Client Fees and Comms issues.  Where Clients raise queries on their Execution or Clearing fees, investigate to root cause, liaise with Static team to investigate and post any required adjustments to resolve.

• Participate in the implementation of assigned projects, including new products, services and upgrades to platforms.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Derivative Product Knowledge, or relevant Industry knowledge would be beneficial

• Consistently demonstrates clear and concise written and verbal communication skills

• Work well in a fast paced environment, ensuring attention to detail is maintained

• Looking for someone who is keen to learn and develop their career

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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