Markets Operations Program Management Lead

Markets Operations at Citi has embarked on a significant, multi-year transformation journey to design and deliver  a future state Target operating Model covering risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. We are passionate about our people and our culture, and are invested in creating an exciting environment which encourages diversity of thought and inclusion.

We are currently recruiting a candidate to join a cross functional global team within the Markets Operations COO Organization. The Program Execution and Portfolio Management team has been formed to support stakeholders both within Operations and across the bank, to deliver this multi-year transformation roadmap. Our transformation is underpinned by strategy, investment, change execution and a market-leading change delivery team focusing on program and project management, business analysis, process re-engineering, low code application development and PMO.

Role Overview:

The Vice President Project Manager/Business Analyst role we are recruiting for will be instrumental in supporting Change initiatives in one or more projects for Markets Operations. The role will combine project management expertise and analytical skills to support cross product transformation in partnership with operations teams and technology partners globally across Citi. The role requires a good understanding of Markets products and operational processing as well as project management practices and discipline. 

What you’ll do

• Manage a set of assigned projects; Developing plans, tracking progress of deliverables, performing analysis, ensuring all project delivery documentation is in place to the required standard and meeting stakeholder expectations

• Works with stakeholders to ensure program scope definition meets operations objective, ensuring requirements are clearly documented, are strategic and are well understood by all stakeholders and Technology

• Works with stakeholders to ensure requirements are backed by a business case/cost benefit analysis is in line with business objectives and that there are trackable, tangible benefits with associated KPIs

• Proactively manage the communication of status, issue, resolution and risks to the Sponsor and key stakeholders on a timely basis and engaged in/driving working groups, senior forums, and workshops where required

• Foster and maintain relationships with business and technology stakeholders acting as SME to senior stakeholders and/or other team members

• Support stakeholders across program lifecycle phases such as testing and operational readiness planning

• Leads the identification and drives resolution of issues, including those outside of the immediate workstream within their remit

• Implement best practices and global consistency, simplifying and standardizing processes, controls and flows

• Drive adherence to program processes, procedures, methods, and standards for program delivery as defined by Citi PM standards

• Facilitate and deliver change to reduce the Markets Operations risk profile

What we’ll need from you:

• Significant experience in delivering transformation programs in a fast paced, large global financial services firm, ideally in an operations, risk or technology organization

• Exceptional Program Management skills; Specialized program management and/or reengineering certifications (six sigma, Agile, Lean, Prince 2 or PMP)

• Strong organization and multi-tasking skills. Flexibility to handle multiple tasks and changing priorities along with a desire to work in a dynamic environment is key

• Excellent analytical, data management and problem-solving skills and ability to clearly document findings and proposals for solutions using tools such as excel and PowerPoint

• Excellent verbal, written, and presentation skills. A demonstrated ability to effectively communicate technical and business issues and solutions to multiple levels

• Exercise independence of judgement/autonomy and can operate with a limited level of direct supervision.

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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