Operational Risk Manager - Fraud Risk SVP (hybrid)

Second Line of Defense (2LOD) Fraud Risk Management is seeking to hire a Fraud Risk Senior Vice President to support Oversight of US Personal Banking Retail Payments & Internal Fraud Risk across the Enterprise.

This role is part of the 2LOD and is critical in providing independent oversight, assurance, and effective challenge to the bank’s Fraud Risk management activities. The ideal candidate will have a deep understanding of Fraud risks within the banking industry, strong analytical skills, and the ability to influence and collaborate with stakeholders across the organization.  Key responsibilities include identifying, assessing, and mitigating fraud risks, ensuring compliance with regulations and internal policies, and providing strategic guidance on various fraud risk management initiatives.

This role requires a high level of proficiency in risk management practices, strong analytical skills, excellent communication (both written & verbal), and ability to think strategically.  You will have a demonstrable ability to guide the business in delivering tangible results, fostering a culture of risk awareness across the organization, and influencing senior business stakeholders.

Responsibilities:

• Provide independent oversight and assurance over the bank’s Fraud Risk management frameworks, ensuring compliance with regulatory requirements and internal policies.
• Guide and assist in the implementation of sound and effective fraud processes and monitoring across Retail Payments, Branch Network, and Internal Fraud Risks.
• Lead risk assessments and reviews of business units to identify, assess, and monitor fraud risks, specifically focused on US Personal Banking Retail Bank & Internal Fraud Risk.
• Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the First Line of Defense (1LOD).
• Independently leverage risk assessment tools & methodologies to conduct thorough investigations into areas of concern, ensuring that tangible outcomes are achieved.
• Lead the root cause analysis of significant incidents and ensure that appropriate corrective actions are implemented. Monitor the effectiveness of incident management processes and recommend improvements as necessary.
• Active involvement in the Business Fraud Transformation Programs, including regulatory commitments, providing an independent assessment, credible challenge, etc.
• Produce comprehensive and accurate risk reports for senior management, highlighting key risks, trends, and emerging issues.
• Support the ongoing development and refinement of Fraud Risk Management Frameworks and underpinning Policies, Standards, Procedures.
• Build & maintain effective working relationships with other Control functions (e.g. product development, informational security, channel owners etc.) positioning yourself as a trusted partner, leading to better alignment of fraud risk management activities with Business objectives.
• Act as a trusted advisor to business units, providing expert guidance on fraud risk mitigation strategies, control enhancements, & risk reduction measures.
• Monitor regulatory developments to ensure the organization remains compliant with evolving legal requirements, proactively manages emerging fraud risks, & makes informed strategic decisions.
• Facilitate fraud risk workshops, training sessions, and awareness programs to promote a strong risk culture within the bank.
• Contribute to strategic planning sessions devising comprehensive plans that align with the organization’s goals & objectives.

Qualifications:

• A seasoned risk professional with 10+ years Fraud Risk Management expertise in Banking, Payments, or Fintech arena.
• Extensive knowledge of Fraud Risk Management and underlying Policies, Procedures, Regulatory requirements is preferred.
• Proven record of delivering tangible outcomes in Fraud Risk management, demonstrating ability to apply expertise effectively & drive meaningful results.
• Understanding of Authentication, Technology & Emerging Digital capabilities.
• Ability to work independently at times and drive effective challenge.
• Strong analytical skills with the ability to analyze risk data, identify trends, & develop actionable insights.
• Excellent problem solving and interpersonal skills with flexibility to navigate dynamic business environments.
• Outstanding communication and influencing skills through all levels of the organization, with the ability to articulate & present complex risk concepts.
• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Ability to work effectively with individuals from diverse backgrounds, geographies, and levels/positions.

Education:

• Bachelor’s/University degree, Master’s degree preferred. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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