KYC Technology Intermediate Business Analyst

Post location: Warsaw, Prosta 36, Citi Solutions Center

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and experience to Citi’s ICRM (Independent Compliance Risk Management) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/role overview:

The KYC (Know Your Customer) Technology Intermediate Business Analyst is responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the KYC Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

What you'll do:

• Analyze business client needs, document requirements, define and analyze enhancements and derive test cases

• Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions

• Generate and compile reports based on findings, including probable causes and potential solutions to systems issues

• Identify risk and consider business implications of the application of technology to the current business environment

• Assist in redesigning business processes and perform other duties and functions as assigned

• Filter, prioritize and validate potentially complex material from multiple sources

• Exchange ideas and information in a concise and logical manner to facilitate communication between business units and IT

• Acts as SME (Subject Matter Expert) to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made.

What we'll need from you:

• 2-5 years of relevant experience in business analysis or systems analysis, or KYC Operations.

• Experience in KYC Operations environment

• Knowledge of business analysis procedures and concepts and basic knowledge of other technical areas

• Proven analytical, interpersonal and organizational skills

• Consistently demonstrate clear and concise written and verbal communication

• Demonstrated ability to work on multiple projects in the stream simultaneously

• Consistently approach work methodically with attention to detail

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

Education:

• Bachelor's degree/University degree or equivalent experience

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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