Business and Operational Excellence Lead

Business & Operational Excellence Lead is a senior-level position responsible for leading and driving continuous improvement within Operations team. The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client) improvement program at Citi.

Responsibilities:

• Design and Programme manage a plan for Operational Excellence for the team.
• Identify operational inefficiencies and process gaps and design and implement a plan to deliver process can improvements within the team
• Maintaining, testing, and improving business operations
• Building and maintaining relationships with key stakeholders
• Identifying and capitalizing on improvement opportunities
• Identifying innovative ways to increase customer satisfaction
• Evaluating the performance of internal teams to ensure that targets and deadlines are met
• Communicating ideas and viewpoints to senior management
• Acting as a liaison between business and risk groups
• Creating monthly performance reports
• Ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team member
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• At least 5 years of banking experience
• Proven track record in managing Operational Excellence Programmes
• Extensive Senior Operations Management experience
• Fluent English
• Good communication skills and proactive approach
• Experience in managing the employees’ lifecycle as an asset 
• Experience in KYC process as an asset
• Master's degree preferred

What we offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – from modern offices and from home (3 days per week in the office; 2 days from home)
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management
  
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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