SVP, Senior Operational Risk Officer - Data Risk - C14 (Hybrid)

Job Description:

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

Responsibilities: 

• Oversee the application of data risk policies, tools, technologies, and governance processes, creating sustainable solutions for minimizing losses resulting from failed internal processes, inadequate controls, and emerging risks.
• Support the development and implementation of the Data Governance Policy, procedures, and various other standards/methodologies. Accompanied by the ability to monitor the effectiveness and adoption within the business
• Design and oversee the implementation of robust control measures to mitigate identified data risks.
• Lead reviews that challenge the effectiveness of data risk mitigation strategies, governance structures, data risk taxonomy, data risk appetite, data risk issue management, data controls framework, and metrics.
• Build and maintain effective relationships with Business partners, establishing credibility by understanding the business, their needs, strategic priorities, and challenges.
• Provide data risk advisory and support to the business and other stakeholders. Guide in making informed decisions that consider data risk, path to green, and other remediation activities.
• Partner with key stakeholders to drive data risk management strategy in alignment with organizational objectives and risk appetite.
• Foster a culture of data risk awareness and accountability in the organization, ensuring that employees understand their roles and responsibilities in mitigating risk exposure.
• Partner with Sr. management on the reporting and presentation of data risk incidents, trends, and key developments to the board, regulators, and other key stakeholders, as applicable.
• Support internal and external audits and regulatory examinations, as applicable.
• Review and analyze different types of documentation to provide feedback, enhancement suggestions or inquire additional information.
• Lead or participate in projects and other initiatives requested by Sr. management.
• Report and escalate significant risk issues and breaches to executive management.
• Assist in monitoring and review of various aspects within data programs including but not limited to data concerns, operating models, issues, metrics, architecture tooling, enterprise data, EUCs, data quality, and controls.

• Inspires people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.
• Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better.
• Establishes a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decisions.
• Fosters a culture that rewards teams to pursue breakthrough ideas and improve business results; proactively invests resources in innovation initiatives.
• Creates a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization.
• Boldly creates focus by aligning critical priorities across businesses, functions, and regions; eliminates nonessential work that could distract the organization from executing key priorities.
• Champions innovative ways to manage risk through streamlining processes and building common methods.
• Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness.
• Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data; builds sustainable solutions that fully address the root causes of issues.
• Creates a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals.
• Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.
• Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.
• Champions strategies for leveraging Citi’s resources to have a positive impact on society; demonstrates deep understanding of client and community needs.
• Proactively implements systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same.
• Leads efforts to position Citi as an attractive place to work for diverse communities; cultivates an inclusive culture in which all individuals are valued and feel a strong sense of belonging.
• Leads with compassion and reinforces a culture in which people assume best intentions of others; treats others respectfully; listens, understands, and appreciates the unique challenges faced by others.

Qualifications: 

• Deep understanding of various data principles, strategies, and technologies, including proficiency in areas such as data protection, data quality, data security, master and reference data, metadata, data management, architecture and data modeling.
• Proficiency in operational risk management frameworks, industry standards, regulatory requirements, and risk mitigation practices.
• Demonstrated leadership in coordinating with business units and senior management to address data risk issues and implement solutions.
• Demonstrated track record of effectively assessing and managing competing priorities.
• Experience interacting with Regulators and Internal Audit.
• Previous experience collaborating on complex firm-wide projects or processes.
• Experience working in a regulated industry (e.g., banking, finance, insurance, healthcare).
• Advanced knowledge with issue management (KPI/KRI/Corrective Action Plans) and risk appetite path to green.
• Intermediate knowledge in risk controls, data analysis, risk identification, management reporting, risk remediation, policy adherence and data quality.
• Professional certifications such as Certified Data Management Professionals (CDMP) or project management preferred.
• Effective leadership ability to credibly challenge and influence stakeholders.
• Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.
• Ability to think strategically and align both data and broader operational risk management with organizational goals and regulatory obligations.
• Excellent communication skills, with the ability to interact effectively at all levels, develop strong partnerships across the organization, and present complex information clearly to senior management and stakeholders.
• Compelling leadership qualities with ability to credibly challenge the 1st line and influence stakeholders.
• High level of integrity and professionalism, with the ability to handle sensitive and confidential information appropriately.
• Effective stakeholder management skills, with the ability to understand drivers and overcome barriers.
• Dynamic negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Robust analytical problem-solving abilities and a high level of integrity to deal with highly confidential data.
• Assesses and challenges, independently, the implementation of Citi's data governance model, as it is applied to address Data Concern Remediation Program (DCRM) and Data Quality issues (DQ) impacting critical business and corporate functions.
• Review and challenge of firm-wide controls, setting parameters and guidelines for measurement, evaluation, adoption, and communications of Data Quality and Data Quality risk. 
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Challenges the implementation of data quality processes, defining critical data, controls, quality targets, alert thresholds and escalation procedures.
• Drives an understanding and adherence to the principals of Data quality management including metadata lineage, and business definitions.
• Supports implementation and the adherence to the Enterprise Data Quality standard.
• Oversees the execution of the Data Quality Risk Reduction Roadmap, and the establishment of remediation plans with the business areas.
• Conducts assessments of data quality control requirements across systems and use cases and designs and deploys dashboards to monitor data quality risk.

Education: 

• Bachelor's/University degree, master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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