Operational Risk Sr Officer - Processing Risk - SVP (Hybrid)

The Processing Risk Manager (Operational Risk Sr Officer I) will be responsible for contributing to the design of a holistic framework to manage processing risk, assist with the development of metrics, analytics, best practices, and optimal processes for a large and complex global banking organization. The Processing Risk Manager will have a proficient level of understanding of banking operations and financial services transactions, transaction lifecycle, and industry-best practices related to sustainable process and control design and implementation.

The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues occasionally, including resource management and allocation of work within the team/project.

Responsibilities:

• Establishes and oversees the application of the Processing Risk Operational Risk Policy, tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Governance and oversight may include (not may not be limited to) operational risk
• Manage key Policy and Framework related initiatives
• Serves as a subject matter expert to all Lines of Defense for all Processing Risk Policy matters
• Assists with company policy escalations and event analysis as required
• Provides input and review of policies and procedures impacting Processing Risk
• Acts as SME for Processing Risk MCA, working with ORM and ERM as required
• Develops and maintains relationships across the business users and Lines of Defense to ensure appropriate understanding of the requirements of the Processing Risk Policy exists
• Appropriately assesses submissions and responses from the 1st line in accordance with requirements of the Processing Risk Policy and other ORM/ERM Policies as required
• Applies sound ethical judgment regarding personal behavior, conduct and business practices, and escalates, manages and reports control issues with timeliness and transparency

Qualifications:

• 10+ years relevant experience, ideally within an Operational Risk 1st or 2nd line team
• Outstanding communication and influencing skills through all levels of the organization. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Operational Risk processes and market expectations
• Ability to effectively communicate complex topics to a broad audience
• Detailed oriented with both presentation and analytical skills, as the role will require oversight and ownership of multiple key initiative programs
• Expert in Microsoft Office Tools
• Knowledge of MCA and Control Frameworks preferred

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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