Operational Risk Senior Officer, SVP - Data Management

The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Assesses and challenges, independently,  the implementation of Citi's data governance model, as it is applied to address data quality issues impacting critical business and corporate functions.

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.

• Serves as a subject matter expert for all performance issues that surface.

• Issues Management (KPI/KRI/Corrective Action Plans)

• Resolves transactional level escalations coming from the vendor or internal partners

• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)

• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance

• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.

• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience

• Demonstrable track record of identifying, assessing, monitoring and measuring data quality issues and associated risks

• Proficiency in risk and control analysis

• Ability to assess tactical and strategic technology solutions and how effectively they address data quality issues

• Experience and knowledge to assess whether data is fit-for-purpose with sufficient controls

• Credibility when assessing adherence to policies/standards and the adoption of data governance capabilities and initiatives within a data governance program

• Audit Experience preferred

• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors.

• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.

• Ability to effectively communicate complex topics to a broad audience.

• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation.

• Expert in Microsoft Office Tools

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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