Enterprise Excellence Business Sr Analyst, AVP

Overview

The Enterprise Excellence (EE) team is part of the COO organization that focuses on implementing a global framework to reduce operational risk and reengineer processes across the firm.  The organization is responsible for defining, deploying, and driving alignment and progress against a firm-wide framework that reduces risk, speeds up execution, and reduces defects. The team provides a variety of tools and capabilities to help the firm achieve these objectives.

Key Responsibilities:

The Business Sr Analyst is an individual contributor role and will primarily support the engagement of client teams within SMB (Services, Markets, & Banking) Operations, specifically within the Cash Services, Tax Information Reporting, and UK Operations organizations.  The incumbent will partner with more senior Solution Architects from EE to identify, deploy, and support the execution of products such as OPRF (Operational Product Risk Framework), DTA (Desktop Analytics), Celonis, Capacity Planning, and Intelligent Automation.  In this role, the employee will gain a strong understanding of SMB Ops, become intimately familiar with EE products, gain exposure to a variety of partner areas (ORM, IA, Technology, etc.), and gain a global perspective of how Citi operates across the globe.  Where applicable, the employee may be leveraged to help support additional areas of strategic importance to EE and the firm.

The employee will evaluate moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. The role requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.  The role will have a significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

In this role, the candidate will work closely with various groups to create common success criteria and KPIs, gain sponsorship for integrated action plans, and work with the stakeholders to ensure tangible results aligned to the firm’s strategic priorities.  Key responsibilities will include:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.

• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.

• Finalizes the project plan with stakeholders and track closely for successful project delivery.

• Implements advanced strategies for gathering, reviewing and analyzing data requirements.

• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.

• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.

• Prioritizes requirements and create conceptual prototypes and mock-ups.

• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.

• Applies best practices for effective communication and problem-solving.

• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.

• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.

• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.

• Understand the bank environment and compliance and regulatory requirements.

• Work with regional and global team and implement the best standards across teams.

• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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