Officer-IT Technology Production Support-VP-C13-Singapore

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

This role combines responsibilities in Regulatory Compliance and Data Support, providing an excellent opportunity for a motivated individual to develop skills in data management and regulatory practices. Production Support Analyst will assist in maintaining compliance standards while performing production support initiatives for Wealth countries who now require increased regulatory and legal evidentiary compliance.  The Production Support Analyst will ensure accuracy, security, and quality for the Wealth Production Management team. Key Drivers are the increased regulatory and legal requirements production support services and data for PDPA(Singapore), PDPO (HK), GDPR (Europe), PIPL (China), PII(USA), Sarbanes–Oxley Act (SOX) and most recently, United States DOJ requirements to protect US customer data, all of which require the establishment and execution of new production support processes specific to analysis, artifact delivery and reporting to these countries to evidence compliance.  The requirements necessitate this support analyst role be placed in Singapore to serve all the key Wealth business in countries such as the Singapore, Hong Kong, Switzerland, UK, Poland, China, United States and other countries and ensure that country owned data is managed in accordance with these regulations.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Provides expertise in area and an advanced level of understanding of the principles of apps support.

• Assist in auditing, maintaining, and improving data quality, developing scalable data processes, supporting compliance with PDPA regulations, and collaborating with cross-functional teams to provide accurate insights and effective data solutions

• Assist in ensuring legal and regulatory compliance through documentation, regulatory applicability reviews and management of compliance to them, process and policy maintenance, and support to remain compliant.

• Track production services, measure and monitor service levels, analyze and report deviations, service run books for production support and maintenance

• Work with team members to resolve data challenges and improve processes.

• Infrastructure run management including service risk assessments, risk remediation, and active management of service improvements. Work with data management and reporting processes to ensure compliance with regulatory requirements.

• Collaborate with data owners to identify, monitor, and address data quality issues, assisting with corrective actions

• Develop and implement data governance and quality assurance processes as required by client-countries to ensure data integrity and accuracy. Identify and implement process improvements to enhance data management and reporting efficiency.

• Assist in maintaining documentation, practices, and procedures to ensure compliance with legal and regulatory requirements.

• Ensure all compliance-related policies and procedures are appropriately approved, documented, and communicated within the Production Management Organization.

• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

• Considers the implications of the application of technology to the current environment.

• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

• Persuades and influences others through strong and comprehensive communication and diplomacy skills

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience

• 5 years of experience in data management, regulatory reporting, or a related field.

• Strong understanding of regulatory requirements and standards in the financial industry.

• Experience with data governance and quality assurance processes.

• Excellent analytical and problem-solving skills.

• Knowledge of financial regulations such as Basel III, Dodd-Frank, and IFRS

• Familiarity with data warehousing and ETL processe

• Practical problem solving and strategic thinking skills

• Demonstrated leadership, interpersonal skills and relationship building skills

• Service oriented attitude

• Ability to work in a fast-paced environment

• Experience working or leading requirement gathering efforts for multiple large development projects at one-time

• Proficient using basic technical tools and systems

• Good interpersonal and communication skills

• Education:

• Bachelor’s/University degree, Master’s degree preferred

• Bachelor’s degree in data science, Finance, Business Administration, or a related field. Master’s degree preferred.

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