Chief of Staff and Client Strategy Head – JANA & AS Markets Sales

Team Overview:

As part of the Markets Chief Business Office (CBO), the Sales Business Execution & Development team is responsible for supporting the Sales Franchise (Financial & Corporate) to drive revenue & returns and increase productivity.

Job Description:

The Chief of Staff and Client Strategy Head will report into the Head of Sales for JANA & AS Markets, supporting strategic efforts and day-to-day business operations, and to Global Head of Sales Business Execution

Key Responsibilities:

• Coordinate and manage Sales leadership engagement, ensuring effective collaboration & performance
• Help align people and organization with the broader Sales strategy
• Represent JANA & AS Markets Sales priorities and agenda when liaising with Senior Management and business partners across Citi
• Support Head of JANA & AS Markets Sales in preparing for presentations and internal/external meetings, ensuring they are equipped with the necessary materials and key talking points
• Establish / drive key strategic priorities for the client franchise and execute upon initiatives focused on delivering accretive outcomes in terms of revenue, cross-sell, wallet share, returns, client experience and sales productivity
• Identify and prioritize client opportunities by aggregating and analyzing key metrics (e.g., competitive positioning & opportunity, client profitability & returns, client experience, and client feedback)
• Lead efforts around client prioritization and the value proposition/offering; ensure proper engagement from and socialization with relevant parties to ensure optimal deployment, delivery, and monetization
• Collaborate closely with other teams across the Sales Business Execution Organization (e.g., Client Insight, Client Experience, Client Management, Client Facilitation) and deliver on shared priorities
• Client Management Team would report into this position

Qualifications:

• 10+ years of relevant experience
• Track record of exceptional performance with demonstrated success in relevant role(s)
• Prior experience at a top tier bank / consulting firm, with a background in strategy, business development, client management or the front office
• Exceptional communication skills, both verbal and written
• Strong interpersonal skills; highly organized; close attention to detail
• Adeptness at quickly synthesizing and distilling complex information into clear insights
• Ability to work effectively in a cross-functional organization
• Proficiency in all Microsoft Office applications

Education:

• Bachelor’s/University degree a must; Master’s / MBA a plus

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