Quality Sr Manager

Senior professional responsible to lead reporting for Fraud Operation's SAR (Suspicious Activity Reports) quality team(s). Provide support for quality on regulatory exams, internal audits and reviews ensuring compliance and effective resolution of findings. This role will also manage operational planning for the quality team(s) and is expected to perform all applicable management tasks.

Responsibilities:

Uses wide discretion to develop complex procedural documentation, guidelines, manuals, and reports for quality.

• Typically deals with moderately complex and variable quality issues with substantial potential impact.
• Manages and develops procedural documentation.
• Advises/influences senior management in addressing broader quality issues with significant business impact.
• Provides guidance and training to quality analysts.
• Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the function and overall business.
• Applies in-depth knowledge, contributing to the development of new techniques and processes and for the area or function.
• Integrates subject matter and industry expertise within a defined area.
• Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating to others in area.
• Evaluates moderately complex and variable issues with substantial potential impact, Work and performance of all teams in the area are directly affected by the performance of the individual.
• Regularly assumes informal/formal leadership role within team and is involved in coaching and training of new quality analysts.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience with background in Financial Services Industry
• Extensive knowledge of BSA/AML Framework, Suspicious Activity Reporting Requirements for U.S. Financial Institutions, and Red Flag Identity Theft
• Technical skills (MicroStrategy knowledge helpful but not required)
• Experience in managing internal audits and handling regulatory exams, ensuring compliance and effective resolution of findings
• Understanding of Issues Management including iCAPs
• Understanding of Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment)
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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