Fraud Risk Officer - C13 - SAN ANTONIO

The Fraud Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Act as a point of contact for the business and partners to escalate digital fraud issues (wires, bill payment, ACH, IIT, CGT, Real Time Payments, FedNow, Debit Card).
• Make recommendations to optimize existing controls and strategies as well new ones to improve client experience and/or reduce fraud loss exposure.
• Develop and execute effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution fraud risk management.
• Review and understand latest fraud trends and MIS reports and communicate the results to the business.
• Identify emerging risk and threats; and implement policies and strategies to mitigate them.
• Present data and strategies succinctly for management reviews and decision making.
• Support the implementation of solutions and technology that drive the fraud oversight and execution models of the fraud framework.
• Participate on cross-functional teams to deliver MIS to support the Fraud Management process.
• Perform risk assessments on new and changing products and services.
• Work with Operational Risk, Market Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of fraud controls.
• Partner with Channel Policy, Operations, and Process Integration to insure consistency and transparency and support governance routines that enhance controls
• Performs other duties and functions as assigned such as supporting litigation cases
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ Years of fraud risk experience in the banking/financial industry is preferred
• Strong analytical skills; Familiar with database environment
• Computer literacy with MS Office software products
• Excellent organization skills and proven ability to drive multiple projects, initiatives and manage issues while simultaneously caring for BAU responsibilities.  
• Strong verbal and written communication skills with the ability to adjust communication styles to effectively communicate with internal and external individuals at all levels
• Excellent problem solving, conflict resolution and change management skills
• Flexible and innovative in approaching and resolving issues
• Self-motivated, with ability to actively lead and implement ideas effectively in a collaborative and cross-functional working environment
• Excellent interpersonal skills, including verbal, written and presentation communication skills
• Must be able to effectively communicate policy issues, updates, and key initiatives to different levels of management personnel
• Familiarity with fraud lifecycle; prevention, detection, recovery

Education:

• Bachelor’s/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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