Program Management Lead - VP- PUNE

The Services Program Management Office (Org PMO) provides governance to programs and projects in its Book of Work (BoW), with a robust set of PM governance procedures, reporting/metrics information and PM Quality guidelines and processes.  The critical operating principles of this Org PMO are to comply with its responsibilities in a standard, simple and independent manner.

Services Org PMO Lead Analyst (C13) – Program Management Lead

The Services Org PMO Lead Analyst will provide analysis, guidance and challenge across many dimensions of the BoW – completeness, stratification, investment category.  This function responds to PM Risk Appetite Breaches, Quality and Hygiene challenges.

The Services Org PMO Lead Analyst will support the implementation of the strategy, procedure, execution and quality assurance of all BoW oversight products. Success for this team is:

• Develop and maintain excellent client relationships with the Services business partners and managers of Strategic work in addition to Program and Project Managers.

• Provide thorough challenge to the complete BoW including but not limited to strategic work efforts to assure the right work is classified and that the work is receiving required challenge.

• Maintain a deep understanding of metrics and insights to the health and performance of the complete Services BoW.

Responsibilities:

• Support the Services Org PMO strategy and framework for challenging the complete Services BoW. This includes sustaining the hygiene, completeness, stratification and health of the BoW. 

• Maintain excellent client relationships with the Business & Functional Partners and work effort managers. Client relationships are mandatory to assess status, understand direction and decisions and to follow the execution of critical bodies of work.

• Take an active role in Services BoW reviews at an initiative, program and/or project level.  Be able to assess performance and trends related to the BoW that is being reviewed.

• Track application (and where applicable, enforce usage of) Citi’s Enterprise Program and Project Management Policy and Standards across the Markets book of work

• Contribute to the design and delivery of Services specific project and PMO guidelines and provide subject matter expertise for internal queries relating to project management

• Assist with the PMO delivery of programs and projects across a number of Services Business Product lines.

• Identify, prioritise and proactively manage dependencies, risks, exceptions and issues

• Coach and develop more junior PMO team members

• Actively partner with the CPMC and other Org PMO teams as required by the BoW.

• Escalate Program Management concerns to the documented channels when appropriate.

• Maintain the accuracy of the PMs reported in the Citi Approved PM Tools.

Critical Competencies:

• Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers. 

• Provides support on due diligence, planning, and offers creative solutions to help achieve objectives. 

• Ability to communicate well-reasoned, balanced assessments of issues and questions.

• Strong analytical and problem skills, with high attention to detail

• Ability to work independently, in a pro-active manner with a ‘can do’ attitude

• Strong interpersonal, influencing and organizational skills to mobilize and motivate delivery in a co-operative and collaborative working environment

• Strong process and project management skills including the ability to manage several initiatives simultaneously. 

Qualifications:

• Bachelor's degree or equivalent experience in IT or business required.

• Track record of exceptional performance.

• 6 - 10 years’ experience in Project, Program Management Governance and Execution

• Expert knowledge in MS Office (PowerPoint, Excel, Project) is a must. SharePoint experience preferred.

• PMP Certification highly recommended.

• Experience with PM Tools and with reporting the Project BoW highly desired.

• Prior experience in partnering across virtual teams.

• Knowledge of the Citi PM Policy and PM Standards or the equivalent, and knowledge of the interaction with industry level standards.

• Excellent analytical and problem-solving skills.

• Strong oral and written communication skills and ability to facilitate discussions.

• Knowledge of the Services Organizational construct is a plus.

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