C12-AVP-RPA Platform L3 Support Lead

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Role Purpose

• To coordinate and expedite the on-boarding of new clients, documenting requirements and analyzing problems
• To coordinate and work on Book of Work project with global partner teams to achieve stage milestones
• Engage deeply with client communication and manage client expectation

Qualifications

Required Skills:

• Hands-on experience in Robotics Process Automation related fields
• 7+ years of working experience in an enterprise environment as senior support engineer for enterprise software
• Experience in comprehensive issue handling and communication with clients and multiple stakeholders
• Excellent problem solving and analytical skills
• Excellent in both spoken and written English communication skills
• Working knowledge of Windows server, database
• Experience in coding of any computer language
• Working knowledge of SQL query
• Experience communicating with different global teams to get things done
• Experience working in a team-oriented, collaborative environment.
• Be able to work in a dynamic team environment which includes developers working with different technologies (such as Java, Web Services and C#/.NET) and across multiple regions.
• Rapidly adapt and respond to changes in environment and priorities
• Flexibility with working schedule, changing priorities and tight deadlines
• Strong ownership and self-driven personality
• Ability to work on many tasks simultaneously in a high-pressure environment
• Good working knowledge of Networking
• Experience working within an Enterprise IT Support environment.
• Good sense of automation or optimizing working process

Preferred Skills:

• Knowledge of machine learning and artificial intelligence is a good plus
• experience on Automation Anywhere
• Experience in developing web application automation solutions using Selenium.
• Familiarity with Windows scripting (Powershell, Shell)

Education:

• Bachelor’s/University degree or equivalent experience

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