Application Support - C11 ( 5 to 8 yrs) - Pune/Chennai

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities :

• Engage in the Build and support activities for RunBook Automation (RBA) as the orchestration tool among all SMBF Applications.
• Help in onboarding applications for adoption based on their criticality.
• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption.
• Provide regular updates to management  including accomplishments, challenges, risks and dependencies.
• Collaborate with respective technology teams to get API's from them for inclusion within RBA for smooth automation of various infrastructure activities.
• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow.
• Participate in review meetings, relating technology tools strategies to business requirements.
• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Qualifications

• 5-8 years of total experience in IT industry, including in Software Engineering / large development projects.
• Solid development background with knowledge of Java, Python, Spring boot etc. Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable.
• Experience in automation, developing web applications, ensuring application performance and responsiveness.
• Beginner / Intermediate level experience in an Production Management / Core Services Support role
• Project management with demonstrable results in improving IT services
• Skilled with MS Office
• Develop and maintain documentation required to support the server infrastructure.
• Strong communication skills, both written and verbal, driving projects/issues to closure.
• Experience in driving out requirements and building documentation process
• Familiar with Agile development methodologies
• Experience with JIRA/SharePoint Usage/Confluence is a plus
• Ability to adhere and enforce company and department processes.
• Strong desire to learn new tools.

Education:

• Bachelor’s/University degree or equivalent experience. Masters Degree preferred.

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