Application Management Lead - FX Technology

Description Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

About The Department

Citi has the largest FX presence of any bank globally.  Our physical presence in 60+ countries gives us unrivalled insight into global FX markets. Our clients benefit from this as well as unparalleled liquidity.  We trade over 140 different currencies out of our centres, so it's no surprise that CitiFX has the broadest range of clients out of all the major FX banks.

FX Technology develops innovative technology solutions and focuses on providing exceptional service to our clients in full partnership with our product teams. We deliver customized solutions by utilizing cutting edge technologies to deploy everything from cloud computing to mobile solutions to APIs, creating a competitive advantage for Citi, our clients, our regulators and our stakeholders.

In this fast-paced environment, our diverse and inclusive team are focused on creating solutions. We would be nothing without our people. We value their skills, motivation and experience.  Increasing investment in technology has seen us roll out award winning applications, such as Citi Velocity, an electronic trading platform that provides Citi's institutional clients with unprecedented access to capital markets intelligence and execution.

About The Team

The FX Technology Program Delivery team is focussed on driving delivery and execution of Projects and Programmes within FX Technology. We work with each of the technology pillars across FX including Trading, Sales, Risk, Trade Processing and Data; also interfacing with the business counterparts that make up FX technology’s major stakeholders. Our mission is to enable the technology teams to deliver great software and regularly deliver value to the business through planned initiatives both short and long term. We will drive and support execution of technical projects and programmes, which could include initiatives such as digitisation, simplification, automation, introduction of new products and more. We will focus on efficiency, breaking complexity into manageable chunks, embracing Agile ways of working and ensuring delivery against priority objectives to achieve business and technology outcomes.  We provide appropriate governance and structure, while being conscious of the right balance of process to empower and accelerate teams.

About The Role

We are looking for an Application Management Lead. The role will require building a new team that will manage multiple applications across FX technology. The team will be managing and maintaining applications by filtering out the right work efforts for the developers, carrying out administrative responsibilities and project managing applications’ response to technology risk and control issues.

Key Responsibilities:

The Application Management Lead will build and manage a team of Application Management Analysts – hiring and training the team, establishing strong processes and governance, and incorporating the team within the activities of the FX Technology organisation. The role will work across the FX Technology function with all Development Leads –as well as working across the organisation with key partners to establish appropriate structure and guardrails for the team. Partnering areas could include infrastructure, security, application development, architecture, PMO and more. In addition this role will interface with senior stakeholders in front office FX. Exceptional stakeholder management skills are required and ability to build strong relationships is imperative.

The Application Management Analysts will each look after a portfolio of applications, to reduce and eliminate the administrative work surrounding application development and maintenance. The team will:

• Establish strong working relationships with various IT and business teams, such as application development, information security, continuity of business, risk management, etc.
• Provide assistance to development team to ensure technology risk and control issues and initiatives are addressed timely
• Ensure application adherence to Identity and access management policies of internal and external IT systems 
• Manage application adherence to recommended software versions (end of life and end of vendor support software monitoring)
• Manage and track application open-source vulnerabilities 
• Ensure application adherence to other information security requirements such as password controls and key management 
• Monitor correct implementation of records management & retention policies 
• Maintain and monitor freshness of Application recovery procedures and continuity of business plans
• Review escalations, deviations or changes to policies for technology risk and control events and maintain corrective action plans 
• Maintain application technology stack, DevOps tooling and architecture with up-to-date information 
• Track, organize and prioritize multiple requests from various stakeholders through Jira and similar tools
• Simplify processes around responses to technology risk and control events
• Automate redundant manual data keeping tasks for the application 

Additional Responsibilities:

• Create and contribute to presentations with application developers and stakeholders, ranging from Senior management status reporting, weekly updates or ad-hoc technical discussions

Characteristics:

• Ability to build and manage a high performing team – hiring, training, and growing talent
• Ability to establish processes and governance structure to implement appropriate guardrails, working with key stakeholders to define these principals
• Ability to develop and maintain strong working relationships with Development Heads and Executive Front Office stakeholders as required
• Highly organized and able to work in highly demanding environments, keeping track of deliverables and priorities
• Meticulous, detail-oriented and self-driven to meet deadlines
• Ability to analyze large amounts of data, decipher items meaningful to the development unit covered, and determine corresponding risk
• Ability to coordinate/manage initiatives from end-to-end with minor supervision
• A problem solver keen to find solutions to complex challenges
• Proactive and keen to take ownership of activities
• Tenacious and driven, with a desire to drive activities to completion overcoming hurdles
• A team player able to collaborate with different teams
• An advocate of inclusion and diversity in every way

Experience:

• IT experience essential, with relevant experience in Apps Development or production support role
• Financial services experience highly desirable, with Foreign Exchange or Markets knowledge preferred
• Experience in / knowledge of information security, or risk management
• Excellent knowledge of legacy and emerging technologies such as Mainframes, Cloud technologies, and more
• Understanding of SDLC and DevOps tools
• Bachelor's degree or equivalent
• Excellent interpersonal, written, and verbal communication skills
• Ability to handle pressure and prioritize within tight deadlines while maintaining total accuracy
• Ability to negotiate and influence outcomes while adhering to organizational policies

Certifications / Knowledge

• Jira or equivalent tracking tool
• Microsoft Excel & Powerpoint - Intermediate to expert
• Experience in standard incident management, problem management and PPM tools
• Experience with DevOps tools such as Jira, Git and deployment tools

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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