Technology Business Analyst

The Technology Business Analyst will deal with most problems independently and has some latitude to solve complex problems. Will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities.

Responsibilities you will have:

• Provide technical and business support for users of Citi Applications.

• Utilize good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors

• Participate in disaster recovery testing, application releases, from development, testing and deployment into production.

• Perform post release checkouts after application releases and infrastructure updates.

• Develop and maintain technical support documentation.

• Consider implications of the application of technology to the current environment.

• Analyze applications to identify risks, vulnerabilities and security issues.

• Make evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions.

• Directly impact the business by ensuring the quality of work provided by self and others; impact own team and closely related work teams.

Qualifications we need from you:

• 2-4 years of relevant experience

• Good knowledge or interest about apps support procedures, concepts and of other technical areas.

• Fluency in English, Czech and Slovakian

• Participation in some process improvements.

• Previous experience or interest in standardization of procedures and practices.

• Basic Business knowledge/ understanding of financial markets and products.

• Knowledge/ experience of problem Management Tools.

• Understands of how own sub-function integrates within the function and commercial awareness

• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence

• Stable application architecture knowledge as well as database structure and objects knowledge

• SQL language skills

• Good understand of bank payment processes knowledge and Citi Technology Risk and Controls processes

• Good customer service, communication and interpersonal skills

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Benefits:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the
best-in-class benefits they need to be well, live well and save well.
We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which
benefits suit you and your personal life best.

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support colleagues’ in managing work - life balance

• Continuous career progression opportunities across geographies and business lines

• Inclusive and friendly corporate culture

• Socially active employee communities with diverse networking opportunities

• Competitive compensation package with a wide range of benefits:

  • Paid Parental Leave Program - maternity and paternity leave

  • Babysitting support

  • Private Medical Care Program

  • Additional allowance for sick days

  • Pension Plan Contribution

  • Group Life Insurance

  • Employee Assistance Program

  • Sport card

  • Meal allowance

Alongside our benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-OD1

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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