US Retail Bank, Program Mgmt Lead (Acct Opening/Closing Governance FDIC 370) - Vice President - Hybrid

The U.S. Retail Bank (USRB) Account Opening Oversight Team is part of a newly centralized function to provide support for new account opening and closing processes across various business channels. The Program Management Lead will report into the USRB Account Opening/Closing Oversight Manager. The Program Mgmt. Lead will support the ongoing evolution of USRB Account Opening Governance, and expanding to account closures, and letters technical integration and implementation coordinator based on most urgent needs, serving as an intricate part of executing the end-to-end business process for the US Retail bank organization. This role will also support FDIC 370 under Business Operations.

Additionally this team team falls under Business Operations which is part of the larger USPB Products and Segments organization. Within the US Retail Banking group, the Products and Segments team is responsible for managing complex, interconnected projects across the Retail Bank control management through overseeing, resolving and remediating high severity Issues; managing business performance analytics and scorecard management. The team provides strategic support to the Retail Bank leadership team.  The Program Management Lead in this role will report into the Product and Segments (Business Operations) Team and own, develop, enhance, and execute on the Account Opening/Closing related processes and programs (with potential to expand to scope to account closing oversight and letters integration and implementation coordinator) and FDIC 370 programs. 

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running programs related to the development and delivery of FDIC 370, new account opening, closing, and letters processes for the U.S. Retail Bank.

• Execute business solutions related to letter integration (cross-channel and cross-functional), USRB account opening and closing (including Internal Audit Issues), and FDIC 370 controls/initiatives.

• Oversees program plans meet business goals to drive improved contributions, enhance control environment, and improve customer experience.

• Project/Program Manager for the evolution of USRB Account Opening and FDIC370.

• Serve as the project manager for Account Opening business process owner; develop and maintain process mapping documentation for Account Opening processes across multiple business lines and channels.

• Identify opportunities and sponsor initiatives to enhance the client experience, process efficiencies and control environment.

• Govern compliance to FDIC370 regulations including issue identification, remediation, and the FDIC Annual Attestation process.

• Provide reporting and issue resolution on USRB Account Opening related matters.

• Establish and follow clear escalation paths to raise USRB Account Opening concerns as appropriate.

• Maintain engagement with partners within Business Controls, Issues Management, Products & Segments, Retail Business Banking, Technology, and Operations

• Ensures projects are properly prioritized and funded.

• Help develop and manage appropriate forums for progressing the Account Opening function.

Qualifications:

• 6+ years of experience related to Retail Bank, Business Execution, Operations, and/or Product Management demonstrated through work, military, or other relevant experience(s).

Education:

• Bachelor’s/University degree or equivalent experience

• Additional Job Description

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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