Research Specialist - C05 - OFALLON - Hybrid

The Research Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

• Supports the function by responding to payment and reconciliation inquiries in a timely matter.
• Utilizes judgment to process goodwill policy write-offs and have the ability to troubleshoot point of sale issues for merchants and processors.
• Assists with the training of new hires or team members.
• Make decisions with little assistance from officers or manager.
• Works under little to no direct supervision.
• May support an expansive and/or diverse array of products/services.
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Knowledge of Business Banking, Citi Commercial and Consumer Banking Products and Services as well as accounting and reconciliation experience would be beneficial
• Proficient in Microsoft Office, most importantly Excel
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

  
  Education:

  • High School diploma or equivalent

  
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C05

Locations: Sioux Falls, SD and O'Fallon, MO

Schedule: Monday through Friday, 7:30am to 4:00pm

HOP to HOP Eligible

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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