SVP / Senior Manager: Internal Control & Agency Relationship Manager

Responsibilities:

• Highly visible position needing a comprehensive and standardized management of the essential business requirements for all three NAM PSLB sitesfor the Risk and Controls responsibilities and Non-Employee Agency Relationship Management.

  Risk and Controls: Ownership and management of all PSLB Risk and Control initiatives and requirements to include:

  • Frequent and regular monitoring and reporting of operational processes providing evidence of adherence to PSLB’s stringent client and Citi requirements

  • Oversee the weekly/monthly Management Control Assessments (MCA)

  • Conduct monthly compliance meetings with the PSLB management team, reviewing MCAtop issues/concerns

  • Coordinate and take ownership of extensive preparation, operational readiness, and execution of all audits, to include internal, external, and client audits

  • Conduct regular operational internal audits to identify potential weaknesses and non-compliance situations

  • Develop metrics for control issues and action non-compliance situations, working with Operations to create realistic project plans to overcome them.

  • Own and manage the PSLB Contingency Plans, Records Inventories, and other Citi-required Risk and Control initiatives

  • Serve as a Controls Subject Matter Expert for PSLB Operations and Security teams for both Citi and client policies/requirements

  • Partner with PSLB Risk Officer to collaboratively execute Citi’s Risk and Controls tasks within required timeframes

  • Develop a solid understanding of the end-to-end operations and cover for Senior Operations Manager's as needed

  Non-Employee Staffing: Relationship Management and ownership of all PSLB Non-Employee Staffing initiatives to include: ​

  • Vendor Relationship Manager and Business Activity Owner (BAO) of non-employee agencies, meeting all Citi-required vendor responsibilities

  • Perform regular market analyses to keep current on the market indicators such as pay, talent, quality, retention, etc

  • Continuously evaluate the effectiveness of our staffing model and recommend improvements to the program/model

  • Manage organizational headcount strategy for seasonal staffing fluctuations to meet monthly and annual targets to ensure client daily processing requirements are achieved

  • Work closely with the agency managers to ensure top talent is recruited and retained, also ensure onboarding and orientation is robust and effective

  • Work closely with Citi HR and Legal related to contractor escalations/investigations/new programs

  • Proactively identify and escalate risk of headcount targets

  • Hold agencies accountable for staffing deliverables, including recruitment, retention, exceeding productivity and quality standards, and onsite management of their staff

  • Partner effectively with operations and agency leadership at all sties

  • Regularly challenge agencies on team performance

  • Stay connected to operational needs and when required initiate contingencies with the agency managers

  • Monitor agencies for adherence to the client's general lockbox requirements

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  Treasury Folder (TF) Oversight:

  • Ensure our client's background check requirements are adhered to for vendors, contractors and employees for all new workers, including client-required updates

  • Work with our third-party background vendor, Legal, and Citi’s investigative services to decision complex cases

  • Maintain a secured and compliant TF records management framework

  • Serve as primary contact for the agency recruiters to ensure open lines of communication through onboarding

*** This is not an all-inclusive list for the three primary responsibilities, there are other ad-hoc issues that may arise. This position will be responsible for actioning/monitoring issues through to resolution.

Qualifications:

• Position can be located in Newark, DE or Irving, TX

• Lockbox experience preferred

• Audit experience in a heavily governed, secured business

• Vendor relationship management experience

• Strongtransactional operations experience gained in financial services or similar industry with a minimum of 6 to 10 years’ experience preferred

• Bachelor’s Degree or equivalent experience required. Preferably an MBA

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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