SVP, Colleague Engagement Communications - C14 (Hybrid)

About the Corporate Communications Team:

The Corporate Communications team sits within Enterprise Services and Public Affairs (ESPA), which seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. Corporate Communications is a nimble team in ESPA that covers a broad scope of responsibilities, including executive communications, internal communications, public engagements and corporate reputation programs. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 225,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the ESPA across the world. 

About the role

As a leading global bank, our workforce serves clients and customers across more than180 markets, and we have a well-established track record of cultivating a culture of inclusion and belonging for our colleagues. Our Engagement initiatives enable colleagues of all backgrounds to feel valued and to thrive, and as a global company, we celebrate the vibrant cultures and communities of our workforce. Citi’s clients benefit from the range of backgrounds, perspectives and experiences our exceptional people offer, and we strive to make Citi a great place to work, for everyone.

We are looking for an experienced, well-rounded communicator who’s energized by the opportunity to lead communications strategy and execution as it relates to shaping a workplace where every colleague feels engaged and included. This Communications SVP will drive our narrative internally through colleague engagement and externally through media, speaking engagements and digital/social channels. To achieve success, you will partner closely with leaders in the Human Resources organization and across Global Communications.

Responsibilities:

This leader will play a pivotal role in shaping internal and external communications that position Citi as an employer of choice. The role will be a key member of the Corporate Communications team and will help manage highly visible work that supports partners across the organization. Among the responsibilities:

• Lead strategy and execute multi-channel communications in support of programs and initiatives related to colleague Engagement initiatives
• Support communications for our global inclusion networks and leaders
• Partner internally with HR and Engagement business leads to elevate and highlight interesting stories and insights using social media and other engaging channels
• Manage situations and crisis communications on issues with potential reputational impact
• Support executive communications for Citi’s Head of Talent Management & Engagement and other leaders, including town halls or other speaking engagements, written and video messages, and media opportunities
• Develop a range of communication materials, including internal memos and news stories, media statements and social media posts, and work with stakeholders internally and externally to develop and approve content
• Monitor internal feedback, media trends and insights and social media dialogue; analyze and make recommendations for action
• Use quantitative/qualitative insights to drive decisions and measure success
  

Qualifications:

• Bachelor’s degree in communications or other related field
• 10+ years of relevant experience, preferably within large, complex and global organizations
• Subject matter expertise and passion for cultivating a culture of inclusion and belonging
• Demonstrated track record of conducting successful and proactive communications programs that employ creativity and use a variety of tools, forums and media
• Strong communicator (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives and other stakeholders
• Exceptional writing and editing skills
• Experience working with journalists, generating positive media coverage that supports business objectives
• Integrity, maturity, dependability and a positive professional attitude
• A leader who will implement initiatives effectively and motivate others to contribute
• Excellent organizational and project management skills
• Strategic mindset to integrate business strategy into all communications
• Track record of success in delivering high-quality work in a fast-paced and dynamic environment

Critical Competencies:

• Strategic Orientation
• Relationship Building
• Oral Communication
• Written Communication
• Change Communications
• Project Management
• Results Orientation

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

------------------------------------------------------

Anticipated Posting Close Date:

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.