North America Payments Ops Resiliency Lead

About TTS

Treasury and Trade Solutions (TTS) as part of Citi's Services business, provides award-winning integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the world. The TTS business across both clusters in NAM and LATAM provides market-leading capabilities and solutions, to build and develop deep client relationships across countries. This role sits within the Payments product in TTS and located out of New York

Operation Resilience

Operational Resilience takes a client-centric and “outside-in”, cross-organisational approach, rooted in our mission and value as a company. Resilience deepens our relationships with clients and counterparties, strengthens our internal value-chain, and reduces commercial threats to Citi’s growth due to deeper understanding of new and emerging vulnerabilities, risks, and threats (posed by evolving business models, technology, and client expectations). This role will support the Enterprise Resilience team in ensuring that the Operations and Technology aspects of the overall Operational Resilience program are delivered, and that ongoing oversight of this area continues within the Payments product.

The selected candidate is accountable for ensuring an appropriate framework is adopted / followed within requisite Jurisdictions, thereby managing the delivery of all required milestones by relevant Role Holders. Furthermore, they are responsible for ensuring appropriate Jurisdiction level (In-Jurisdiction) governance is setup and taking place on a BAU basis, including tracking  RAIDs / action logs at a Jurisdiction level.

Responsibilities:

• Ensure TTS consistency across Critical Business Services (CBSs) within the supported Jurisdiction(s) (Framework, deliverables, approach, sharing information across Jurisdiction).
• Create an execution governance plan on establishing and maintaining the program for the supported Jurisdiction(s)
• Initial creation of the implementation or refresh Jurisdiction Plan containing CBS level in alignment with Enterprise Resilience Team advised delivery dates.
• Distribute and track deliverables, plus maintain updated plan and RAID feeding into the program reporting (at a CBS level).
• Actively review and drive mitigations against the RAID log and Action Log.
• Arrange CBS specific working groups (if required) and distribute minutes as required.
• Resolve business issues which are confined to within the supported Jurisdiction, but spanning multiple CBSs.
• Responsible to work alongside the Cluster Ops Res Lead and Cluster TTS Management in conducting the initial review of Cluster's/ Jurisdictions’ Business Services to identify CBSs and CBS Role Holders.
• Jurisdiction Governance Meetings: Schedule / Create / maintain ToR / meeting attendance, meeting materials and minutes.
• Create Jurisdiction content for a regular Executive Summary Report.
• Develop documents to support local jurisdictional operational resilience requirements
• Follow emerging industry trends and potential disrupters to segments and strategy in relation to operational resilience
• Deliver specific ad-hoc analysis and tactical support in preparation for business and management meetings
• Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes
• Analyse data gathered and develop solutions or alternative methods of proceeding
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• Demonstrable experience in Financial Services, consultancy or equivalent industry, with technical experience related to operational resilience, business continuity, incident management and/or managing regulatory change
• Solid understanding of wholesale financial services businesses and end-to-end operating models
• Proven analytic skills and ability to synthesize information, to communicate effectively with multiple stakeholder groups and to deliver credible outputs supporting senior management decision making.
• Project/ Program Management Experience is a must
• 10+ years Banking or Financial Services industry experience, Advanced degree
• Excellent communication skills required to communicate with all staff levels and when communicating problems, opportunities and concepts to non-technical individuals.
• Excellent written communication skills are required to document policies, procedures and standards as they apply to security.
• Must have strong planning and organizing skills with the ability to work well with both seasoned and inexperienced team members. Must be able to work through cross-departmental/business situations, track performance, communicate expectations, anticipate and recognize problems, and when appropriate, escalate appropriately.
• Must be able to apply CoB standards to completed and projected projects. Must be able to manage and prioritize responsibilities through the effective use of time management and organizational techniques. Must be able to apply analytical skills to improve performance of all security associated projects.
• Excellent communication skills required to communicate with all staff levels and when communicating problems, opportunities and concepts to non-technical individuals.
• Excellent written communication skills are required to document policies, procedures and standards as they apply to security.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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