Global Head of SMB Technology (Services, Markets, Banking & International) Controls

This is role is responsible for leading a team of more than 100 Technology Controls professionals covering the Services, Markets and Banking/Client and SMBF Production Management Technology teams, as well as supporting Controls relating to the FIT initiative. The objective of this role is to ensure that the Technology teams operate an effective control environment, while maintaining risk within agreed risk appetite parameters. The incumbent also provides a leading contribution to the wider risk management program across Citi Technology and Business Enablement (TBE).

This team is responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls.

Responsibilities: 

• Provides leadership and direction, directing and overseeing the Technology Controls teams for the in-scope areas, while setting strategic objectives and ensuring optimal performance 

• Hires and develops qualified professionals, while managing performance in accordance with HR policies

• Builds and maintains productive relationships at executive level across TBE and with Businesses.

• Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies to encourage the development and implementation of robust control programs and strategies

• Make critical decisions that are guided by functional or major operational segment strategies and priorities

• Review and Challenge existing controls, identifying areas for improvement, and implementing necessary changes

• Design and manage controls enhancements focused on increasing efficiency and reducing risk

• Manage and set direction of the Technology risk management program

• Set the framework and adherence with Risk Management and Compliance Policies

• Review and provide governance of MCA program, including the attestation, quality oversight, and related reporting

• Provide oversight in the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures

• Provide oversight to assess activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality

• Facilitate the coordination and comprehensive management of issues with key stakeholders

• Work with Technology and Business teams to lead the response to Operational Risk Events and Escalations

• Builds relationships across lines of defence to enable effective and efficient execution of audits and reviews.

• Manage and set direction for issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures

• Set direction for standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations of senior management, Board, and Regulators

• Oversee the operations of relevant governance forums covering Controls for the in-scope areas, including coordinating meetings, managing agendas, and ensuring follow-up on action items

• Represent Technology Controls in regulatory interactions, including for FRB and OCC

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry, 8+ years managerial experience preferred

• Ability to identify, measure, and manage key risks and controls

• Experience managing teams with broad accountability in a complex environment and ability to lead through change

• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.  

• Proficient in developing new ideas to mitigate risk and improve current processes.  

• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment. 

• Full management responsibility of a team or multiple teams

• The role requires strategic thought leadership in driving efficiency and effectiveness of the control environment, ensuring effective Controls programs, and accurate reporting and escalation to the business stakeholders. 

• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles 

• Developing new ideas and improving current processes to proactively mitigate risks

• Requires an ability to provide challenge and make recommendation for risk and controls remediation

•  Expert knowledge in the development and execution of Monitoring and Testing for controls.

• Proven experience in risk management, monitoring and testing, and quality control.

• Proven experience in implementing sustainable solutions and improving processes

• Expert understanding of compliance laws, rules, regulations, and best practices

• Deep understanding of Citi’s Policies, Standards, and Procedures

• Demonstrate exceptional leadership, decision-making, and problem-solving skills

• Excellent analytical skills to evaluate complex risk and control activities and processes

• Ability to deliver compelling presentations and influence executive audiences

• Strong sense of accountability and ownership, with strong results orientation

• Excellent communication skills; ability to engage and inspire across stakeholder groups

• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

• Strong stakeholder and team management experience

Education: 

Bachelor's/University degree, Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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