Director, Head of Transformation Communications

About the Team

Enterprise Services and Public Affairs (ESPA) seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. Corporate Communications is a nimble team in ESPA that covers a broad scope of responsibilities, including executive communications, public engagements, media relations and corporate reputation programs. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of ESPA across the world.    

Citi has undertaken a firm-wide Transformation that will help to modernize and simplify our bank. The Director, Head of Transformation Communications is a key member of Citi’s Global Communications team within the ESPA organization, who will work specifically in support of Citi’s Chief Operating Office (COO), the team responsible for driving Citi’s Transformation. Reporting to the Managing Director, Head of Corporate Communications, the Director will be instrumental in delivering high-quality, strategic communications that will proactively engage colleagues on the Transformation’s key priorities and objectives, both within the COO and companywide. The Director will work to help set the communications strategy and develop and execute communications with compelling content and messaging that both aligns with broader company objectives and resonates with employees. In addition, the Director will lead a team of professionals and coordinate closely with Communications colleagues across Citi’s lines of business, functions and regions.

Primary Responsibilities 

• Oversee internal and external communications focused the Transformation
• Develop and lead a communications strategy that enhances and protects Citi’s profile and reputation and reflects its strategic priorities 
• Develop and maintain strong working relationships with key media outlets 
• Support functional leaders and partners in driving consistent messaging that has the right tone and information and is clear, conversational, and engaging
• Develop creative communications tactics to break through and resonate with colleagues while also leveraging various communication channels
• Mange and assist in the development and production of a variety of communications materials
• Lead a team of professionals that support key areas of work 
• Develop talent and manage performance of team to achieve a standard of excellence 
• Work cross-functionally with many teams across Citi, including business lines and other functional areas  

Qualifications and Education 

• 15+ years of relevant experience, 5+ years of managerial experience 
• In-depth familiarity with both media relations and internal communications  
• Experience pitching financial, business, technology, and industry publications 
• Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders 
• Strong and prolific writing and editing skills 
• Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities 
• Comfortable working in a fast-paced corporate environment with sensitive information 
• Takes initiative, anticipates next steps and sets high standards in all he/she does 
• Strong relationship management skills and experience working with stakeholders cross-functionally and globally 
• Creative, thoughtful approach to work product and regularly brings forward new ideas 
• Experience managing third-party agency relationships 
• Persuasive when presenting to larger groups or in regular meetings, both internally and externally 
• Exceptional attention to detail 
• Integrity, maturity, dependability, and a positive professional attitude 

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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